Customer Relationship Management (CRM)

Powerful Marketing, Sales and Customer Service Solutions—in One Integrated System

Strong customer relationships are critical to the success of your growing organization. SWC’s customer relationship management (CRM) solutions help manage the customer relationship lifecycle with accuracy and ease. Using Microsoft Dynamics ™ CRM technology, SWC can quickly build flexible CRM solutions that integrate with Microsoft Office and Outlook, as well as, SharePoint and Performance Management. This gives your people time-saving collaboration capabilities and sophisticated analysis tools that work like familiar Microsoft desktop applications. With our integrated CRM solutions, your organization will have the tools to acquire new customers and then maintain healthy and profitable customer relationships.

Microsoft CRM is a very flexible solution that can be molded to augment different business processes—if you have the technology expertise. SWC works closely with clients to understand their unique processes and competitive advantages before beginning implementation. This means that our solutions are custom-designed to create an intuitive CRM solution that will increase productivity, while offering greater value to our clients’ customers. SWC’s Microsoft CRM solutions are focused on driving consistent and measureable improvement in these business areas:

  • Marketing— Gain a greater understanding of customers to make more informed marketing investments
  • Sales—Leverage tools that accelerate lead management and sales forecasting
  • Customer Service— Improve customer care and contribute to long-term business profitability

SWC is also adept at seamlessly integrating Microsoft CRM with third-party solutions and services, creating a strong platform for building your business.

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Contact SWC today at (630) 572-0240 to learn more about our Customer Relationship Management solutions.