How Microsoft Azure Can Reduce Help Desk Calls and Increase Security

November 25, 2014   //   Cloud, , , ,

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Two big challenges for IT today are the volume of help desk calls and the growing need for enhanced security. In the past these two challenges were costly to overcome, required deep expertise in non traditional technologies or were prohibitive due to the time required for implementation. With Microsoft’s Enterprise Mobility Suite (EMS) which includes Azure Active Directory Premium, organizations can now quickly and efficiently achieve enhanced security and reduce help desk calls. Read my blog to learn more.

Enterprise Mobility Suite and Azure Active Directory Premium can greatly reduce the number of help desk calls your organization receives with self-service password resets. No longer are users required to log a ticket, call the help desk or wait for business hours to request a password reset. IT also doesn’t need to manage a third party product, since everything is based off of Active Directory! The integration between on-premises Active Directory and Azure Active Directory ensures all accounts are synchronized and resets happen in real time. All requests are driven via a web based portal within Azure that users can access anywhere and anytime. Once a user requires a password reset a simple verification step occurs through a text message, phone call or alternate email to ensure the users’ identity. Once the user’s identity is confirmed a verification code is provided so that the user can reset their password.

Password Reset Screenshot

Password requirements will always follow your organizational polices defined within Active Directory.

Enterprise Mobility Suite and Active Directory Premium also give organizations the use of Azure Multi-Factor Authentication for enhanced security. As we continue to see a growing mobile workforce that requires access to data from anywhere at any time, it is critical to ensure that the users logging into your environment are who you think they are. Microsoft Azure Multi-Factor Authentication provides additional security that’s instantaneously achieved. Azure Multi-Factor Authentication can be used within Microsoft Office 365, Azure Administrators or one of the thousands of SaaS applications available on the market today. Authentication methods include – apps for Android, iPhone and Windows Phone. These are delivered as automated phone calls or text messages.

SWC Technology Partners has a variety of free educational events to help get your Chicagoland business up to speed on all of Microsoft’s latest cloud technology solutions and help teach you best practices regarding security and IT strategy. Please visit our events page to learn more and register.

Related Chicagoland Technology Events

Empowering Users with Microsoft Office 365 and the Cloud Luncheon – Today’s market leaders are subscribing to cloud based solutions to run their business. Office 365 provides powerful and mobile business-class applications for organizations of any size – at a fraction of the cost. Join SWC for an event focused on getting you up to speed on Microsoft’s cloud, we’ll discuss Azure, Office 365 and the new Enterprise Mobility Suite (EMS). Register now.

Building and Migrating Applications to the Azure Cloud Luncheon – Building or moving an application to the Cloud can bring the efficiency of on-demand computing power, the accessibility of a mobile market and SIGNIFICANT cost savings. While the benefits are obvious the path to success can be a bit hazy. Join SWC for an event focused on the “why” and “how” to take your mission critical custom applications to the Microsoft Azure Cloud. Register now.

Security 2.0 Luncheon: Don’t be the Next Target – The bad guys are winning as today’s cyber threats have evolved past our current security solutions. Deploying an antivirus and trying to “make it work” is no longer enough when huge corporations are suffering from massive security breaches. Join SWC for an event focused on protecting your organization with next generation security solutions for today’s cyber threats. Register now.

IT and Business Strategy Luncheon – Keeping up with technology is the single greatest challenge for most IT professionals as well as today’s mid-market businesses. Most organizations simply do not have the internal resources to support the technical demands of their business. Join SWC for an event focused on making the most of your IT investment and gaining the competitive advantage through Managed IT Services. Register now.

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