SWC Best Practices: Keeping Up with Today’s IT Environment
There is a huge amount of work that needs to get done day in and day out in today’s midmarket IT environment, as well as the strategic planning activities that need to occur. We have found that many internal IT teams are overwhelmed and complaining that they need additional IT resources to help them keep up. Watch my best practices video to learn more about why partnering with an IT managed services provider is a best practice for many midmarket organizations.
When we say internal IT teams are having a hard time keeping up, it’s not to say that they can’t handle user requests or that they don’t know what technology to implement next. Keeping up also involves establishing a rigor and discipline around the everyday activities that need to be completed in order to advert business risk in an organization’s IT environment, such as making sure the backups are running successfully or the antivirus is up-to-date. The reason I mention these two things is because many organizations have no visibility into backups and antivirus and so they end up with a lot of surprises.
We see it happen every day, all of a sudden a customer comes to us because their server crashes and they thought they had invested in a really great backup service that would get it back up and running in no time. What they quickly realize is that their service hadn’t been backing up the data the way they though it had over the last couple weeks and now it’s a huge problem. Most organizations have zero visibility into their backup plan, as well as many other IT surprises that are common in the midmarket, such as users whose desktops or workstations aren’t checking into the organization’s antivirus updates. All of a sudden they are panicking because a virus has started to propagate into the organization and the vulnerability is that they didn’t even know it was happening.
What SWC Managed Services does is layer on top of an organization’s internal IT. We provide the rigor and discipline to check the things that fall under the daily IT production support related activities, so that you know they are getting done by a team of people whose job it is to do them. This way your internal team can focus on more strategic projects to help achieve your business’ goals.
There are many benefits to partnering with SWC for IT managed services, including:
- Leveraging a highly responsive team of IT subject matter experts
- Comprehensive coverage of your IT environment– on a 24x7x365 basis
- IT roadmap and strategy support for your business goals
- Cost-effective, flexible support options to fit your IT needs
Is Technology Moving Too Fast for Your Business?
Recommended IT Best Practices Posts
If you enjoyed this best practices post from Susie, please check out a few of our past posts on related topics:
SWC Best Practices: Security Managed Services
SWC Managed Services – A More Strategic Approach to IT
SWC Best Practices: Calculating the Value of IT at the C-Level
SWC Best Practices: Does Outsourcing My Service Desk Make Sense?
SWC Best Practices: Enhanced Managed Services
The Top Five Signs You Need A Managed Services Partner Or Are Ready To Outsource
SWC Best Practices: Closing the Midmarket IT Talent Gap
SWC Best Practices: IT Industry Trends In Manufacturing & Distribution
Signs It’s Time To Move On From Your Managed Services Provider
My Fantasy IT Team
SWC Ranks on MSPmentor’s Global Managed Services Providers List
2013 IT New Year’s Resolutions
Recommended Security Posts
If you enjoyed this blog post on managed services best practices, check out a few of SWC’s related technology posts on security:
SWC Best Practices: From a Security Perspective, What is the Worst Case Scenario?
SWC Best Practices: What Industries Are Facing the Most Security Issues?
SWC Best Practices: What Are Some Mobile Security Risks?
How Can You Protect Your Organization From An IT Security Breach?
Tell Me About The Heartbleed Bug
Heartbleed Is Much Worse Than We Thought
CryptoLocker Virus Tips – Take Action Now!
BYOD Policies And Mobile Device Management
Security Awareness: Tips for Protecting Your Online Identity from Hackers
The Fundamentals of Cyber Security