SCCM Troubleshooting 101: Overview

September 12, 2014   //   Microsoft System Center, , ,

Your Microsoft System Center Configuration Manager 2012 R2 environment is all set up, running and you are using it to deploy software in your environment. It is all working great until one day… it does not! The software deployment fails on one of your VIP’s machines, or as I recently encountered, a package failed to install for no reason during a pilot deployment. SCCM is an amazing tool, but it also has a lot of moving parts. What do you do when the unexpected happens or when a task you need to accomplish does not work? Read my blog on SCCM troubleshooting 101 to learn more.

Here is what I do in those situations when I need to troubleshoot an error or an issue in SCCM. The specifics often depend on what component I am troubleshooting, but the general process is still the same:

  1. Note any error codes in the console
  2. Determine the log files to investigate
  3. Open the log(s) in CMTrace
  4. Study the log conversation
  5. Lookup error codes
  6. Solve the problem!

We will cover the steps in more detail in subsequent blogs, but let’s start with what the console provides for troubleshooting. In SCCM 2012 R2, the console has a great Monitoring workspace.

SCCM Troubleshooting 101 Monitoring

You can get information from the SCCM 2012 R2 Monitoring workspace, such as the status of content on distribution points or overall system status from the Monitoring workspace. For troubleshooting failures in software distribution, the deployments node is where to go for insight.

SCCM Troubleshooting 101 Deployments Node

In the deployments node, you can see all deployments, both active and ones completed in the past. A quick glance will show completion statistics for the various deployments. If you need more information, you can double click a deployment and specific information for each system and status will be shown.

SCCM Troubleshooting 101 3 Deployment Status

The SCCM R2 deployment status will also show messages and some details about the success or failure of the deployment.

SCCM Troubleshooting 101 4 Success

If your deployment shows an error, the description is a good place to start troubleshooting. You can search online for the error message; however, as you can see in the screenshot above, sometimes the description is less than helpful. When you need more details, SCCM’s extensive log files provide in depth information. The logs can be overwhelming, so we will cover how to use them in another post. For now, happy troubleshooting! And remember, SWC’s System Center team has extensive experience with SCCM and is ready to help with all of your troubleshooting needs.

This blog, is part of a three part series. Below are subsequent SCCM 101 troubleshooting blogs:

Part II – SCCM Troubleshooting 101: Log Files
Part III – SCCM Troubleshooting 101: An Example

To learn more about please join us for our next complimentary Chicagoland Microsoft System Center 2012 R2 event.

Past Technical System Center Posts

If you enjoyed this blog from Jeff Poling, please check out a few of our past technical System Center posts:

Why We Love Microsoft System Center Virtual Machine Manager (And You Should, Too!)
The Sky is the Limit: Improve Operational Efficiency with System Center Orchestrator 2012 R2
Why You Need to Upgrade to Operations Manager 2012 R2
Let’s Talk Backup: Microsoft System Center Data Protection Manager 2012 R2
Integrating Microsoft System Center Endpoint Protection 2012 R2
Microsoft System Center Licensing Key Points
Integrating Microsoft System Center Configuration Manager 2012 R2
One System Center To Rule Them All

Related System Center Posts

If you enjoy learning more about Microsoft System Center, please check out a few of our past posts:

What I Like About Microsoft System Center 2012
The Top Features of Microsoft System Center 2012
Better Together: Microsoft System Center and Windows Server 2012 R2
How Microsoft System Center 2012 Manages the Private Cloud
Ask SWC: What is Microsoft System Center Orchestrator?
Ask SWC: What Is Microsoft System Center Data Protection Manager?
Ask SWC: What Is Unified Device Management?
Microsoft System Center Replacement Tools

Microsoft System Center Solutions

Watch our video below to learn more about Microsoft System Center 2012 R2.