Cisco IME: Reduce Telecom Tolls with B2B Unified Communications

September 15, 2010   //   Unified Communications, , , , , , , , ,

I’ve never been a fan of tolls. But you know what’s worse? The tolls you pay for that you may not think about, like the tolls you pay your telco service provider.  We all understand that long distance and international phone calls are more costly, but what about those A, B, C zones that no one understands?

Consider this scenario. You are a growing company with a marketing firm based out of New York, a manufacturing plant in Louisiana, you outsource HR and other critical functions, and you have a global customer base.  I bet you have a very costly phone bill—and your VoIP system can’t help you much.  If you bought a VoIP system some time ago, compare your bills from before and after. You might think, where is my cost savings?

Don’t get me wrong, you get your ROI because of the enhanced productivity, but this means nothing when you make offnet calls (calls or location that are not within the boundaries of a business telecommunications network). Unless you plan on building VPNs between all of your vendors or customers or buying site-to-site data links, VoIP can’t help you very much.

What can help you: Cisco’s Intercompany Media Engine (IME)
IME is a new solution created by Cisco that allows for secure internet based, QoS enabled, peer-to-peer calls between trusted callers. What Cisco has created in its new CUCM 8.0 release is a new cutting edge way to tear down the boundaries that separate you from your customers, partners and vendors.  It is true federation.  How is it possible?  Well, Cisco has been pioneers in what is being called Verification Involving Public Switched Telephone Networks (PSTN) Reachability (ViPR) Network (ViPRNet).

The cool thing about ViPRNet is that it brings together the three isolated protocols (SIP, PSTN, peer-2-peer) that have revolutionized how we communicate.  Cisco IME enables companies to use high-resolution video and wideband audio, document sharing, presence recognition, voice and email, and all their other communications tools and applications to make meetings with partners, suppliers and customers as effective as success demands. It even enables enterprises to share internal directories and other information with their communication partners.

Cisco IME uniquely combines SIP, PSTN, and P2P technology to unfetter communications and save significant costs, with extremely high security and reliability.  So you can route calls securely while maintaining call quality over the Internet—and bypass those toll charges whether you’re in Lisle, Elmhurst, Louisiana or all over the world.

Next time I’ll explain how this all works, but for now, remember that it’s easy to deploy and requires little to no maintenance. If you have any questions about how Cisco technology can work for your business, check out our SWC Technology Partner event schedule for upcoming Chicago Unified Communications events as well as webinars, or call SWC at 630.572.0240.