Microsoft Exchange, An Enterprise Ready Voicemail Solution

May 13, 2013   //   Unified Communications, , , , ,

Unified Communications and Unified Messaging are phrases tossed around a lot these days and knowing just who’s offering what can be very confusing. Today, I wanted to talk to you about Microsoft Exchange’s Unified Messaging, an enterprise-ready back end voicemail solution that can work with almost any vendor, whether it’s Cisco, Avaya, Mitel, ShoreTel, or Microsoft Lync. Here are three compelling reasons why you should throw out your old voicemail solution and switch to Microsoft Exchange.

Cost

There’s a good chance you already have an investment Microsoft Exchange on premises or in the cloud. Adding voicemail capabilities isn’t far away and can provide you with significant savings over paying your existing provider for continued maintenance and upgrades.

Features

While Exchange has all the standard features you’d expect from a voicemail platform, such as automated attendants, speech recognition and lighting the message waiting lamp on your desk phone, there are many features you might not know about. In Microsoft Outlook Web App users can easily configure custom greetings for different callers and voicemails can appear as emails complete with a speech-to-text translation, making them easily searchable. You can give certain callers the option to hit a number and be transferred to your cell phone or any other programmed number. For example, a specific company listed in your contacts folder may get the option to call your cell phone, so you’re not playing phone tag. Any old voicemail solution lets you call in to listen to your voicemails, but with Microsoft Exchange you can call in and listen to not only your voicemail, but also your email on a long drive and even make modifications to your calendar using voice commands.

Management

All of these features come in a package that’s familiar to your IT team. Most firms don’t have dedicated phone staff, or if they do, they don’t fully understand the complexities of the systems and rely on outside contractors when it gets difficult. Microsoft Exchange is an easy to manage, trusted and resilient system that your IT staff and employees are already familiar with.

Microsoft Exchange has a lot to offer, no other system integrates more easily or seamlessly with the Office stack than Microsoft. From easy to use advanced features, to simplification of management and a quick return on your investments, why waste your time and money on an outdated voicemail and phone system?

Contact SWC today to talk about how Unified Messaging can help you meet your business objectives, or if you’d like assistance with planning your path and preparing for your Microsoft Exchange migration. To learn more about IT consulting firm, SWC’s Microsoft Exchange offering, please join us for our next Unified Communications event or follow Anthony Caragol on LinkedIn.

If you enjoyed reading this blog, please take a moment to read a few of SWC’s other blogs on Microsoft Unified Communications:

New Microsoft Lync 2013 Server Features
Microsoft Lync 2013 Resiliency Enhancements
Lync 2013 Keeps Your Voice Mails Home
Microsoft Unified Communications…A Game Changer
We’re One Step Closer to Exchange 2013
Microsoft Unified Communications and the Mobile Office