Using Microsoft Exchange As A Voicemail Platform

June 17, 2013   //   Unified Communications, , ,

At consulting firm, SWC, we deploy Microsoft Unified Communications solutions for our customers, including Microsoft Lync as a voice platform and Microsoft Exchange as a voicemail platform. The 2013 release of these products offer today’s workplace a single solution that combines email, telephony, conferencing and instant messaging in an extremely intuitive and user friendly way.

When talking to prospects about SWC’s Microsoft Unified Communications offering, many do not realize that Microsoft Exchange is an enterprise-ready voicemail solution. Watch our video below to learn more about Unified Communications and Unified Messaging with Microsoft Exchange.

Unified Communications & Unified Messaging - Microsoft Exchange

Microsoft Exchange is not just an email platform; it’s also an enterprise ready voicemail solution that can integrate with your existing PBX, whether that s Avaya, Cisco, ShoreTel, Mitel or whatever you may have. Since most companies have already invested in Microsoft Exchange whether it’s on premise or in the cloud, adding voicemail capabilities isn’t that hard and can provide significant savings over paying continued maintenance and support for your existing voicemail solution.

Voicemail with Exchange offers all of the same standard features you would require from a voicemail solution, such as automated attendants or call trees, speech recognition and message waiting alerts. But there are also a lot of advanced features that are easy to use and accessible in the Microsoft Outlook Web App. One of the most popular features is receiving your voicemails to your Inbox as emails, with a Voice Mail Preview that includes a speech-to-text transcription. Other features include assigning personalized greetings for different callers and setting up call answering rules. Call answering rules give you the ability to transfer certain contacts to a different number, such as your cell phone. Microsoft’s Outlook Voice Access tool, also allows you to listen to your email and calendar information, accept and cancel meetings and set security preferences.

Why not give your voicemail to a platform your IT staff is already familiar with and trained on, that is resilient, proven and reliable for your infrastructure. Contact SWC today to talk about how Microsoft Exchange can help you meet your business objectives.

To learn more about SWC’s Microsoft Exchange solution offering, please join us for our next Unified Communications event or follow Anthony Caragol on LinkedIn.

If you enjoyed reading this blog, please take a moment to read a few of SWC’s other blogs on Microsoft Unified Communications and Unified Messaging:

Microsoft Unified Communications and the Mobile Office
Microsoft Unified Communications…A Game Changer
Microsoft Exchange, An Enterprise Ready Voicemail Solution
Lync 2013 Keeps Your Voice Mails Home
New Microsoft Lync 2013 Server Features
Microsoft Lync 2013 Resiliency Enhancements
We’re One Step Closer to Exchange 2013