Microsoft Unified Communications: A Process Transformer

October 17, 2013   //   Unified Communications, , , , , , ,

Most of the customers who contact SWC about our Microsoft Unified Communications services, are looking to replace their existing telephony solution. Initially, they are looking for something with new features that will allow them to continue to communicate and conduct business in the same ways they are used to communicating with one another. Microsoft Unified Communications has often been called a disruptor in this area and for good reason. Many clients, who have made the switch, have found that the old way of communicating and doing things can be transformed into something much better with Microsoft Lync. An example of one of these process transformations, one that our engineers are often asked about, is Microsoft Lync’s paging capabilities.

Many businesses migrating from an old PBX solution love their traditional paging systems. These systems work great for simple office announcements or to help locate users. But when we’re talking about the modern office environment and taking advantage of the latest technology and best of breed solutions, there are some issues with paging that don’t translate so well. A traditional paging system fails the modern office environment for many reasons – you can’t take it anywhere, the user has to be in the building for it to be effective, they tend to lock businesses into a platform and it’s basically becoming redundant in today’s mobile office.

Can a business have the modern office experience and keep their paging system too? The answer is yes! While it’s true that Microsoft did not include native support for paging in Lync as it translates to legacy systems, there is third party hardware that connects directly into Lync, or can connect to a universal paging system with an analog port. These Lync certified devices allow us to plug into outdoor intercoms, keypad intercoms and overhead ceiling speakers.

But – there are also many different process transforming scenarios that will arise with the whole new world of capabilities that Microsoft Unified Communications brings to a business, which makes the notion of paging users seem a little antiquated. Why page a user’s phone when you can send a quick IM, or page a user to see if they are available when you can quickly see their status through Microsoft Lync’s presence indicator? Not only are we able to reach out to users who are in the office, mobile clients also allow us to communicate and check presence for our out-of-office users with the same ease. It’s as if the end user was working near our desk. When we look at the possibilities of Microsoft Lync and Unified Communications, we find that some of the old ways of doing things like audible paging fade away with new simpler methods of locating people.

To learn more about Microsoft Unified Communications, please join us for our next Unified Communications event or follow our Go-To-Market leader Adam Ferguson on LinkedIn.

If you enjoyed this post, please read a few of our recent blogs on Microsoft Unified Communications:

What Chicago Area Businesses Are Saying About Microsoft Lync
How SWC & Microsoft Lync Prevent Visibility Issues At Wittenstein
Microsoft Unified Communications…A Game Changer
Microsoft Lync 2013: Cutting Costs and Helping Businesses Grow
Using Microsoft Lync As A Phone System
New Microsoft Lync 2013 Server Features
Let Microsoft Lync Sweat The Small Stuff