Microsoft Unified Communications: A Software Solution

September 19, 2013   //   Unified Communications, , ,

People sometimes ask why they should deploy Microsoft Lync as a telephony solution. They know all the other players that have been around for years and have built up trust around their systems and solutions. So, what is a software company doing in a traditionally hardware based market and how do I know they’re the right partner for me?

The answer is pretty straight-forward. The future of telephony is Unified Communications, simply put; all of your communications such as email, voicemail, telephone, video conferencing and instant messaging are converging into a single platform accessible from anywhere. Knowing this, it becomes clear that Microsoft Unified Communications is a software solution and that the hardware vendors such as Avaya, Cisco, Mitel and ShoreTel need to provide software to make this happen. The problem is, software hasn’t been their main focus and you often end up seeing a mish mash of various applications that kind of integrate, but don’t really work that well together. It becomes more applications on the desktop that your users need to learn. Some vendors even try to develop plugins for Microsoft Lync, but the ease of use and simplicity of the solution is lost, as they change the way Lync works best.

In the end, nobody can integrate with Windows and your Microsoft Office suite like Microsoft can. Microsoft Lync seamlessly integrates with Outlook, Exchange, SharePoint, CRM and many other applications making it easy on your users to learn and use. They’re already familiar with Office and this just extends the capabilities in a natural way, ensuring quick and easy adoption. The same is true of your IT staff, you’ve already got Microsoft experts, why make people support a PBX solution that isn’t the right answer for your business? The more you think about it, it’s clear that the future of telephony is a software solution, and nobody can do it better than Microsoft.

To learn more about SWC’s Microsoft Lync solution offering, please join us for our next Unified Communications event or follow Anthony Caragol on LinkedIn.

If you enjoyed reading this blog, please take a moment to read a few of Anthony’s other posts on Microsoft Unified Communications:

Using Microsoft Lync As A Phone System
Microsoft Exchange, An Enterprise Ready Voicemail Solution
Using Microsoft Exchange As A Voicemail Platform
The End of Threat Management Gateway from a Unified Communications Perspective
Microsoft Lync 2013 Resiliency Enhancements
We’re One Step Closer to Exchange 2013