Skype for Business Replacing Phone Systems & More FAQs

July 22, 2016   //   Unified Communications, ,

The release of Skype for Business in 2015 was a significant step forward in improving office communication. It is now the most predominate unified communication platform on the market.

In our experience deploying Skype for Business to a wide variety of mid-size organizations, we have witnessed mounting interest in how organizations can replace their current phone systems with Skype for Business to gain greater flexibility and cost savings. As companies are embracing the idea of supporting all of their office communications on a single platform, we often hear the same questions come up over and over again.

Here are some of the most frequently asked questions regarding deploying Skype for Business to replace current phone systems and more:

Skype for Business can replace my phone system?

90 of the Fortune 100 companies are using Skype for Business today. Companies like Shell, Boeing, and Target have switched to Skype for Business as their enterprise telephony platform.

How do I connect Skype for Business to my existing phone system or telco?

We use a hardware session border controller or IP gateway capable of PRI trunks for this purpose.

What does the contact center market look like for Skype for Business?

There are over 20 vendors to choose from. SWC can help you pick the right one. We’ll work with your team to determine the right vendor and fit depending on your needs.

Can Skype for Business be virtualized?

Yes, all roles are supported on HyperV and VMWare, however care should be taken to tune this properly when being used as a production voice or conferencing solution.

What features are available in the cloud vs. on-premises?

PBX calling features are currently hitting the cloud and more are added frequently. If you have a specific capability you’re looking for, please reach out to discuss with us.

Still Have Questions About Skype for Business?

SWC helps organizations develop cost-effective, flexible unified communications solutions to fit specific business needs. If you’re interested in learning more about Skype for Business or how you can use unified communications to enable your organization, contact SWC for a free demonstration or bring your questions to our next Chicagoland business technology event.