Why Choose Skype for Business Unified Communications Solution as a PBX Replacement

January 4, 2016   //   Unified Communications,

If you’re considering a replacement or upgrade to your PBX solution, you should absolutely be considering Skype for Business. You’ve seen it at the top of the Gartner Magic Quadrants for Unified Communications the last two years. You also know small and big firms alike have selected and deployed it as a telephony solution and communications tool. But is it right for you?

What is Unified Communications

Let’s start by defining Unified Communications. Unified Communications is simply bringing multiple modes of communication such as instant messaging, telephony, video conferencing, email, web meetings, and the like together into a single platform. As we look at what Unified Communications is, it’s clear that it’s a software solution. There are several vendors in the space, but the big players are typically hardware vendors that are trying to play catch up by developing software, a weakness that shows in the quality and usability of the software product. Microsoft is a software company and the Skype for Business solution is a part of the Microsoft Office suite. Nothing else integrates across the Office stack as simple and seamlessly.

Skype for Business Unified Communications

Skype for Business Is More Flexible than PBX

Skype for Business is available on a variety of platforms including Windows, Macintosh, iPhone and iPad, Android. It’s available in different forms on a desk phone or running as a video conferencing room solution. It can be used from anywhere without a VPN and it can often integrate into your existing PBX.  It’s Microsoft, so it’s easy to develop custom software for. In fact, there are more than 20 contact center solutions and a multitude of headsets, video cameras, and desk phones to choose from made by major vendors, so you’re not locked into the vendor’s limited and expensive endpoints.

Leverage Your Microsoft Investment

It’s likely you already have Microsoft Exchange or Exchange Online for email and calendaring – it’s stable and robust and you understand it. Why not let it be your voicemail platform? Your staff already has Microsoft experts, why not leverage this investment and choose a telephony solution that’s easy for them to manage and maintain? Your users are also Microsoft Office users, they likely spend a large part of their work day in Outlook, why not simply extend it and give them a solution that’s intuitive to them and requires less training? If you’ve already got an enterprise or campus agreement with Microsoft, or are licensed to use Office 365, you already own a chunk of the licensing. Contact one of our Microsoft licensing experts to learn how you can replace that old PBX solution with Skype for Business.