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Chicago Business Engagement Manager Job

The Business Engagement Manager is responsible for helping SWC’s clients best utilize technology to succeed. You will manage a portfolio of Chicago area accounts, identify potential solutions and work with the delivery teams to scope projects and ensure their success. The successful candidate will bring broad IT experience spanning software development, infrastructure, security and project management in both large and small-to-midsize Chicago area businesses. This position is a mix of client and project management with and requires the ability to gather high level business requirements and understand how technology solutions can address the customer’s challenge or opportunity. The Business Engagement Manager is SWC’s primary customer facing person responsible for building strong, successful, long-term partnerships.

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  • With a foundation of knowledge about SWC’s solutions, identify possible sales and cross-selling opportunities within prospects and customers.
  • Prepare presentations, proposals and statements of work for project engagements.
  • Collaborate with clients to define requirements and manage expectations and communications from inception through delivery, including status updates, budget reconciliation, scope changes, etc.
  • Define and manage the overall project goals and success criteria.
  • Function as the customer’s advocate representing and driving customer opportunities with SWC practice managers.
  • Collaborate with technical teams to address all issues that may affect the delivery of the project.
  • Cultivate relationships within accounts to expand SWC’s footprint and overall revenue.
  • Provide a stable and consistent methodology for managing customer relationships and services.

Skills Required

  • Bachelor’s degree in technical field preferred from an accredited university.
  • 10+ years of experience, with strong sales/relationship management/account management experience
  • Track record of interacting and building relationships with CXO level clients.
  • Ability to work well in a cross-functional team environment.
  • Must have excellent organizational and multi-tasking skills.
  • Excellent verbal, written, and presentation skills.
  • Must be open to local / Chicago area travel to client sites.