Chicago Area Information Technology Associate Engineer Job
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SWC is searching for an Associate Engineer to join our Network Operations Team. This individual will monitor the health of our customer’s environments (including Microsoft servers and networking equipment) and directly troubleshoot issues to remedy. They will also be responsible for handling incoming production support inquiries, and level II/III incidents/service requests. Job openings are available for the 2nd and 3rd shifts, as well as weekend shifts (4 day week).
The ideal candidate has a general understanding of system and network protocols, configurations, and operations, and can demonstrate experience completing complex core server and network infrastructure projects. Experience providing Level II and III support is also a plus. The ability to manage multiple tasks and quickly triage and resolve customer issues is required. This position reports to the Network Operations Manager.