Vitamin Manufacturing Company Enhances Internal IT Support with Managed Services to Mitigate Risk

filling in the gaps with IT managed services

Written By // Brad Ellison

Dietary Supplement and Vitamin Manufacturing
Green Bay, WI

The IT Director at a vitamin manufacturing company was growing frustrated with their current IT support vendor due to a lack of onsite expertise and time needed from their internal team to manage their VMware View environment – a critical component to running their business. As a result, the business was suffering from a high risk of business interruption, downtime, and poor user experience.

The company was looking to replace their existing IT support vendor with a strategic advisor who could provide expert guidance, proactive management, and 24/7/365 support of their virtual environment to reduce the risk of downtime and allow the IT Director and his team to focus on more value-added initiatives.

Looking for More from a Managed Service Provider

A leading dietary supplement and vitamin manufacturer based in Wisconsin had been dealing with ongoing challenges maintaining and troubleshooting their virtual desktop environment. As the needs of the business grew and their environment became more complex, the company had outgrown their current Managed Services Provider, who lacked the of level of expertise and response time required to support the virtual desktop environment, and hence the business.

After a number of unannounced changes that brought down the virtual desktop environment, ERP, and voice systems, the company decided it was time to replace their existing support model with a new Managed Service Provider who offered the breadth of expertise required to properly support their virtual desktop environment for 1,200 users.

Mitigating Risk and Improving User Satisfaction

The VP and Director of IT was introduced to SWC through its partnership with Microsoft. They were impressed with the breadth and depth of technical knowledge the engineering team possessed, as well as 24/7/365 available support. By supplementing their onsite IT team with SWC’s outsourced managed services support, the Wisconsin company would be able to receive expert guidance and proactive management of their virtual desktop environment. This freed up their own onsite staff to focus on other projects while also receiving patching, SLA support, and structured reporting from SWC.

Without re-evaluating their new requirements of a managed services provider, the company would have continued to struggle with a high risk of business interruption, downtime, and poor user experience. They understood that supplementing their existing IT team with SWC’s ongoing support was the change they needed to make in order to mitigate risk and improve user satisfaction.

Plans for the Future

In addition to SWC’s capabilities with virtual desktop management and support, the company chose to partner with SWC for future planning and advisory as well. As security concerns increase in the market, the Wisconsin company is looking to SWC to mitigate risk to their business by providing a holistic security posture assessment. A cloud roadmap was developed to bring additional clarity and solution envisioning around SCCM/Intune and SharePoint, and to help prioritize future projects based on business impact.

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