MSP Profit Watch: Master the Shift from Basic Monitoring to Optimized End-User Experiences
SWC’s Vice President of Managed Services was featured in N-able’s Managed Services Provider whitepaper discussing their hybrid cloud monitoring services.
Meanwhile, SWC Technology Partners (www.swc.com) of Chicago, Ill., is having similar success with hybrid cloud services. The mid-market MSP – an N-able partner for roughly eight years – has extended its monitoring services from on-premises equipment to the cloud.
“We’re giving customers a holistic, comprehensive view of their environments – whether it’s on-premises or in the cloud,” said Susie Cummings, VP of managed services for SWC. “Many of those customers don’t want to be in the server purchasing business anymore — but they won’t turn off their own hardware infrastructure for years to come. So we’ll keep monitoring that on-premises hardware while activating and managing new services in the cloud.”
The result: SWC was ranked among the top 20 percent of MSPs in the 2014 MSPmentor 501 survey results.