Focus on the Customer Earns Accolades for SWC
Oak Brook, IL | March 15, 2010 – SWC Technology Partners, a leading Midwest provider of IT solutions to mid-market organizations, has been awarded the Microsoft Customer Experience Award for the Midwest District for FY 2010.
The Customer Experience award is given to the Microsoft partner that consistently provides exceptional customer satisfaction and service delivery. The award is based on a firm’s ability to fully understand customer needs and develop effective approaches to customer challenges. With this latest honor, SWC has won every award attainable by a Microsoft partner in the Midwest District.
The award recognizes SWC’s work in developing a custom analytics solution for its customer Bonded Collection Corporation. SWC built a cloud-based platform that applies business intelligence, data mining and analytics to enable Bonded to effectively analyze a collection portfolio and identify the debtors that are most likely to pay.
News of the award comes on the heels of SWC’s exceptional performance in Microsoft’s customer satisfaction survey earlier in 2010. Microsoft requires the survey as part of the process to maintain Microsoft Gold Level Partner certification. Customers awarded SWC outstanding scores on virtually every question and consistently ranked SWC well above average. One hundred percent of SWC customers surveyed said they are satisfied with the company and likely to recommend it to others.
“Since its founding 30 years ago, SWC has maintained a customer-centric approach to doing business,” said Bob Knott, President. “We strive to understand the factors that drive customer loyalty, develop processes to enhance the customer experience, and build lasting relationships to provide a rewarding, enriching experience. Earning the Customer Experience Award and achieving exceptional scores on the Microsoft customer satisfaction survey validates our efforts, and I am grateful to the SWC team of professionals and our valued customers for enabling these achievements.”
SWC has a legacy of Microsoft honors that includes:
- Marketing Excellence Award, Central Region, 2009
- General Manager Award, Midwest District, 2009
- Marketing Excellence Award, Midwest District, 2009
- Compete to Win Award, Midwest District, 2009
- Compete to Win Award, Midwest District, 2008
- Loyalty Award, Central Region, 2007
- Loyalty Award, Midwest District, 2006
- Marketing Excellence Award, Midwest District, 2006
About SWC Technology Partners
SWC Technology Partners (www.swc.com) is the leading provider of innovative IT solutions to mid-size businesses. For more than 30 years, SWC has excelled at providing strategic guidance and delivering solutions tailored to the needs of growing organizations. SWC’s areas of expertise include best-in-class Managed Services, Performance Management, Business Applications, Messaging & Collaboration and Network Infrastructure & Security solutions. Headquartered in Oak Brook, Illinois, SWC is a Microsoft Gold Certified Partner, a Symantec Gold Certified Partner and a Hewlett-Packard Enterprise Partner.