Managed Services Encourages Business Efficiency
100 Most Promising Microsoft Solution Providers Feature
CIOs around the world are seeking ways to keep pace with the latest technological innovations, gaining a level of expertise in heir representative fields. Meanwhile, the innovation burdens companies with complicated technological problems and risk factors. “Security threats can bring down business efficiency and operability. Likewise, analytics can impact business decisions that make or break a customer’s year,” said Pete Lee, Director of Client Engagement at SWC Technology Partners. Headquartered in Oak Brook, Illinois, SWC Technology Partners provides IT services for mid-sized businesses with its innovative technology mix to create opportunities for businesses to overcome various business challenges and achieve their goals.
“As a midmarket Microsoft Solution Integrator, we deliver expertise around some of the most influential technologies,” Lee says. The firm offers services primarily around four practice areas: software solutions, infrastructure solutions, digital marketing, and managed services. The software solutions group helps customers create customized software and also solve complex problems such as Business Intelligence for data insight, mobile and cloud development, SharePoint for collaboration and Dynamics CRM for sales enablement. Furthermore, the company’s infrastructure Solutions ensure that a customer’s datacenter and infrastructure delivers services to businesses with solutions such as Azure, Office 365, Unified Communications with Skype for Business, end user enablement, all in sync with security compliancy.
The digital marketing wing of the company assists customers solve modern marketing challenges and take their digital assets to the next level with Search Engine Optimization, creative, web design and marketing automation. Finally, the company’s managed services team helps provide strategic technical guidance, virtual CIO services, outsourced service desk, and 24/7 monitoring and support for customer’s technical environments and Microsoft solutions such as Exchange, Skype for Business and SharePoint, enabling customers to collectively focus on their own core competencies.
The company’s efficiency in rendering assistance with respect to the Microsoft landscape can be well explained with its vivid client associations. Recently, the firm united with a large customer who recently migrated to Google without understanding the potential impact on their end users and the organization itself. “The customer struggled greatly with limitations to calendaring, office apps and performance,” said Lee. SWC assisted he customer in planning out a strategic migration back to Microsoft solutions such as Office 365 Exchange Online, Office Pro Plus and SharePoint Online. After deployment, the firm partnered with the customer to implement proper user adoption training to ensure their team found success with the Microsoft stack. “In the end, the customer ultimately ended up with a better set of tools then before they migrated to Google,” said Lee.
SWC fortifies its business competency from its ability to service its customers’ needs internally. Moreover, the firm was recently ranked among the MSPmentor’s top 100 managed service providers in the world. Furthermore, the firm utilizes its own digital marketing services for customer acquisition and Microsoft solutions such as Office 365, Business Intelligence, CRM and SharePoint to enable its business.
Referring to the dynamic shift to the cloud, Lee foresees SWC’s future plans. “We want to be innovators pushing the envelope with Microsoft Azure, from Analytics with Machine Learning to Disaster Recovery with Infrastructure as a Service to Application Development with Platform as a Service,” he concludes.
This feature, “Providing Managed Services to Encourage Business Efficiently,” originally appeared in CIOReview’s June magazine publication.