User Enablement and Adoption

YOU’VE INVESTED IN TECHNOLOGY

NOW GET YOUR TEAM TO ACTUALLY USE IT

SWC helps your team embrace new technology with processes that enable your organization to evolve.

PEOPLE DON’T LIKE CHANGE

Technology may be what drives change, but the success of change ultimately depends on whether or not the people embrace or resist it. Of course, there is one major problem with this – people inherently don’t like change.

Companies may spend a lot of time selecting and implementing the right technology, but too often what’s missing in these plans is perhaps the most critical component of all – the people. A deliberate process for enabling your end-users is a crucial step that can make or break a project, and ultimately help it reach its full potential.

User Enablement Promotional Materials

CREATing A CULTURE that embraces CHANGE

Solutions have no inherent value. To maximize your return on your IT investments, we believe that everything starts and ends with people. Our dedicated Client Experience Practice has developed proven enablement and adoption techniques to help you maximize end-user adoption while minimizing disruption. A core component of Our Approach is ensuring you have a successful launch by helping you create a culture that understands the importance of embracing change.

Create a Culture of Change

User Enablement and Adoption

SWC can help your team embrace new technology and processes that will enable your organization to evolve.

USER ENABLEMENT AND ADOPTION PLAN

Five Principles of User Enablement and Adoption

To help overcome the conflicting forces between the need for change and the users’ inherent resistance to it, SWC developed the Five Principles of User Enablement to help organizations foster a culture of continual change.


Marketing

Let people know that change will be good.
Why should I be excited about the change?


Change Management

Prepare for change in the context of specific use cases.
What’s going to be different for ME?


Training

Ensure users have what they need to be successful.
Will additional team-specific training be offered?


Support

Offer team-specific support after transition.
What resources are available to me if I need help?


Feedback

Elicit feedback and ensure users are heard.
Are my questions and concerns being heard?

Questions? Get In Touch

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SWC’s Client Experience Practice is a team of Project Managers, User Advocates, Business Analysts, Quality Assurance Analysts, and User Enablement & Adoption consultants devoted to ensuring client satisfaction throughout the entire lifecycle of a project. The Client Experience team works directly with client stakeholders to strategically identify business objectives and map solutions that align the right people, processes, and technology to achieve goals with well defined value.