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Technology may be what drives change, but the success of change ultimately depends on whether or not the people embrace or resist it. Of course, there is one major problem with this – people inherently don’t like change.
Companies may spend a lot of time selecting and implementing the right technology, but too often what’s missing in these plans is perhaps the most critical component of all – the people. A deliberate process for enabling your end-users is a crucial step that can make or break a project, and ultimately help it reach its full potential.
Solutions have no inherent value. To maximize your return on your IT investments, we believe that everything starts and ends with people. Our dedicated Client Experience Practice has developed proven enablement and adoption techniques to help you maximize end-user adoption while minimizing disruption. A core component of Our Approach is ensuring you have a successful launch by helping you create a culture that understands the importance of embracing change.
Identify and assess impacted audiences
Determine candidate communication channels
Determine which teams will be impacted, and how
Propose theme and how to apply to deliverables via Design Guidelines
Develop your organization's
Enablement & Adoption Plan
Recommend execution activities and deliverables
SWC can help your team embrace new technology and processes that will enable your organization to evolve.
To help overcome the conflicting forces between the need for change and the users’ inherent resistance to it, SWC developed the Five Principles of User Enablement to help organizations foster a culture of continual change.
Let people know that change will be good.
Why should I be excited about the change?
Prepare for change in the context of specific use cases.
What’s going to be different for ME?
Ensure users have what they need to be successful.
Will additional team-specific training be offered?
Offer team-specific support after transition.
What resources are available to me if I need help?
Elicit feedback and ensure users are heard.
Are my questions and concerns being heard?
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