Customer Relationship ManagementMaximize Your Marketing & Sales ROI

Custom-Tailored CRM Solutions

Our CRM experts work with your organization to customize CRM solutions like Microsoft Dynamics CRM and Salesforce to fit your business processes.

Align Marketing, Sales & Delivery

We deliver on a CRM system that fully integrates, aligns and automates your marketing, sales and delivery channels.

CRM That Your Users Will Adopt

SWC makes CRM a tool for sellers instead of a task. Immersive acceptance, communication, and training enables end users to succeed.

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Harness the benefits of deploying CRM in the Cloud

If you’re considering a CRM upgrade or improvement, you have an ideal opportunity to deploy in the cloud.
We deliver fully integrated CRM cloud deployments that improve user experiences, strengthen collaboration and increase adoption across your organization.

Learn More About CRM in the Cloud

“Where I think SWC set themselves apart and really delivered for us was understanding our business needs. Microsoft Dynamics CRM has helped us to improve our communication with our network of providers and ultimately, we got a tool that is going to allow us to expand and scale our business.”

Client Success

What To Expect

First, we’ll work with you to assess your business needs and processes. After a detailed assessment, we’ll recommend a pragmatic Microsoft Dynamics CRM or Salesforce solution that is customized to fit your exact needs. After all, few organizations will need all of the CRM bells and whistles.

The CRM Maturity Model is a high-level blueprint for defining where you are in the CRM lifecycle and what strategies and tools you need to reach the next level. Stepping up a level requires the right software, tools and experience. With each level (1-4), you can expect more leads, deeper relationships with your customers and increased business while spending less of your time. One of our main goals in implementing CRM is giving you the tools and training necessary to grow within this model.

Microsoft Dynamics CRM and Salesforce provide easily configurable reports to give your coworkers and managers insights into what’s taking place with your customers. For advanced reporting and analytics, our business intelligence practice builds solutions on top of CRM to meet your managers’ business needs.

SWC put a custom Microsoft CRM system into place for Havi Global Solutions, a forerunner in the supply chain and packaging industry that tracks all activities associated with each of the Owner Operators’ waste and recycling program.

Get in Touch with Us

Chicago Customer Relationship Management (CRM)

SWC provides today’s mid-market organization with the guidance and support to select, customize and leverage a CRM solution that maximizes profitability and growth. Specializing in Microsoft Dynamics CRM and Salesforce, we help a wide variety of industries organize, synchronize and automate business processes for the benefit of sales, marketing, technical support and customer service. Whether you are just beginning to look into a business automation tool for the first time, or you have a CRM system in place that simply isn’t getting the job done, we can help you simplify the complexities involved in selecting, implementing and maintaining a successful CRM solution.

SWC Technology Partners