Client Success

We create Microsoft Dynamics CRM solutions that improve communication and allow organizations to expand and scale their business.

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Microsoft Dynamics CRM
Automate Your Sales, Marketing & Service Teams

Microsoft Dynamics is a Customer Relationship Management (CRM) system provides organizations with the tools to spark sales, reduce costs and increase profitability by creating new ways to organize and automate business processes that build customer relationships and satisfaction. By delivering a comprehensive view into each customer, Microsoft Dynamics CRM enables teams to make quick and educated decisions about customers, providing an intuitive way to connect and build relationships.

Because Customers Drive Business Success:

Sales with CRM
Microsoft Dynamics CRM provides an exceptional user experience and equips your team with the tools they need to drives sales, helping them become more prepared, insightful, collaborative and productive. Actionable intelligence and process guidance provides a roadmap for sales teams to be more productive. Since each stage of the process is clearly defined, teams always know where they are and what steps need to be taken next to close more leads faster.

  • Simplify internal processes
  • Easily leverage data with interactive business intelligence tools for more strategic decision-making
  • Connect with customers through a variety of communication channels including web conferencing and IM
  • Be quick and mobile through increased adaptability in a browser or on a mobile device

Customer Service with CRM
Effectively managing the customer lifecycle—from marketing to sales to service—is critical to every company’s profitability and growth. Social integration provides customer service representatives with the tools they need to monitor conversations, manage cases more effectively and provide exceptional customer service.

  • Centralized location to monitor documents, contacts, conversations and follow-ups
  • Access schedules and communications through any mobile device
  • Create an exceptional customer experience

Marketing with CRM
Great businesses revolve around relationships. Microsoft Dynamics CRM is easily customizable to enhance relationships, drive operational excellence and increase business insights.

  • Easily plan and execute campaigns
  • Gain insight into the effectiveness of your marketing investments
  • Drive business agility through real time social media analytics and monitoring tools
  • Use Yammer to engage, collaborate and connect to your team

Why Choose Microsoft Dynamics CRM

  • Built-in connections to Microsoft Office 365, SharePoint, Azure, Skype for Business, Yammer and more
    Leverage the power of Microsoft SQL Server, Windows Server and the .NET Framework for maximum performance
  • Familiar user experience provide a consistent experience across devices
  • Work seamlessly online or offline
  • Secure cloud with managed upgrades, security and privacy
  • On-premises option
  • Flexible, scalable and extensible

Let’s talk Microsoft Dynamics CRM. Contact SWC for a demonstration today or join us at our upcoming CRM event.

“Where I think SWC set themselves apart and really delivered for us was understanding our business needs. Microsoft Dynamics CRM has helped us to improve our communication with our network of providers and ultimately, we got a high quality tool that is going to allow us to expand and scale our business.”

Client Success

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What To Expect

First, we’ll work with you to assess your business needs and processes. After a detailed assessment, we’ll recommend a pragmatic Microsoft Dynamics CRM or Salesforce solution that is customized to fit your exact needs. After all, few organizations will need all of the CRM bells and whistles.

The CRM Maturity Model is a high-level blueprint for defining where you are in the CRM lifecycle and what strategies and tools you need to reach the next level. Stepping up a level requires the right software, tools and experience. With each level (1-4), you can expect more leads, deeper relationships with your customers and increased business while spending less of your time. One of our main goals in implementing CRM is giving you the tools and training necessary to grow within this model.

Microsoft Dynamics CRM and Salesforce provide easily configurable reports to give your coworkers and managers insights into what’s taking place with your customers. For advanced reporting and analytics, our business intelligence practice builds solutions on top of CRM to meet your managers’ business needs.

SWC put a custom Microsoft CRM system into place for Havi Global Solutions, a forerunner in the supply chain and packaging industry that tracks all activities associated with each of the Owner Operators’ waste and recycling program.

Microsoft Dynamics CRM Consulting Services in Chicago

SWC helps organizations leverage their CRM solution to maximize profitability and growth. With Microsoft Dynamics CRM, we help businesses consolidate all their projects and data into one spot to help close deals faster, keep customers happy, automate their marketing process and access insightful analytics to make more informed business decisions. Dynamics CRM offers a mobile and unified stack experience with built-in connections to Microsoft Office, Office 365, Microsoft SharePoint, Windows Azure, Skype, Yammer and more. Further increase your organization’s productivity by leveraging the power of Microsoft SQL Server, Windows Server and the .NET Framework for maximum performance. By harnessing the power of cloud computing, social media and big data, Dynamics CRM provides breakthrough insights, proactive process guidance and the tools needed to build long-lasting customer relationships.