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SWC and LevelEleven build Compete, the #1 Salesforce gamification app to help teams crush their sales goals.

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SalesforceCRM in the Cloud

Salesforce is a sales driven cloud based Customer Relationship Management (CRM) solution that helps teams connect with customers and close deals faster. By providing a comprehensive solution for sales force automation, customer service, partner management, and marketing and campaign management; Salesforce.com gives your team the ability to be on top of every lead, opportunity, and customer interaction.

Salesforce Sales Cloud
The Sales Cloud is comprehensive and easy to tailor to your business needs, giving sales representatives the tools needed to build stronger relationships and close more deals. The Sales Cloud helps a company manage people and processes more effectively, giving managers real-time visibility into team performance and improved decision making capabilities.

  • Quick access to all data including contacts, communication history, documents and more
  • Works with email applications already in use such as Microsoft Outlook or Gmail
  • Full access to Salesforce.com on any mobile device
  • Real-time dashboards and reporting provide a great picture of your business and allow you to instantly manage your team’s progress
  • Use Chatter Mobile to connect with your sales team while on the go

Salesforce Service Cloud
The Service Cloud connects your team with customers in a variety of ways through Saleforce’s social media integration, resulting in more informed service agents in real-time conversations.

  • Case tracking & resolution time: Quickly and easily solve cases with faster support
  • Channel support: From email to phone to social media

Salesforce Marketing Cloud
Salesforce’s Marketing Cloud helps you listen, gain insights and respond to customers in real time. It unites the capabilities of the world’s number one social marketing solution and social listening platform to engage with customers everywhere.

  • Optimize campaigns through lead management to improve decision about where to invest
  • Utilize the full capabilities of Buddy Media social marketing solution and Radian6 social listening platform to enhance your marketing efforts

The Salesforce Platform
The Salesforce AppExchange gives you access to the tools that will transform your business. The AppExchange is the place to build and run innovative apps and websites that will enhance your CRM system and make it more effective.

Why Choose Salesforce
Salesforce’s open source architecture allows for easy integration into existing infrastructure.

  • Fast: The cloud doesn’t require the installation or configuration of any hardware or software
  • Easy: The cloud provides easy and automatic upgrades that are scalable through a pay as you go subscription model. Regular updates are made based on user feedback and votes.
  • Open: In the cloud all of your data and applications are portable and immediately accessible on any device. The Salesforce1 mobile app is highly customizable for your business
  • Flexible: The App Marketplace in the cloud extends your applications and makes them more effective through add-on deployments and for every industry
  • Everyone: The cloud scales with your business, its affordable for small business and the enterprises and Salesforce is the CRM market leader in terms of user adoption

Let’s talk Salesforce. Contact SWC for a demonstration today or join us at our upcoming CRM event.

“Where I think SWC set themselves apart and really delivered for us was understanding our business needs. CRM has helped us to improve our communication with our network of providers and ultimately, we got a high quality tool that is going to allow us to expand and scale our business.”

Client Success

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What To Expect

First, we’ll work with you to assess your business needs and processes. After a detailed assessment, we’ll recommend a pragmatic Microsoft Dynamics CRM or Salesforce solution that is customized to fit your exact needs. After all, few organizations will need all of the CRM bells and whistles.

The CRM Maturity Model is a high-level blueprint for defining where you are in the CRM lifecycle and what strategies and tools you need to reach the next level. Stepping up a level requires the right software, tools and experience. With each level (1-4), you can expect more leads, deeper relationships with your customers and increased business while spending less of your time. One of our main goals in implementing CRM is giving you the tools and training necessary to grow within this model.

Microsoft Dynamics CRM and Salesforce provide easily configurable reports to give your coworkers and managers insights into what’s taking place with your customers. For advanced reporting and analytics, our business intelligence practice builds solutions on top of CRM to meet your managers’ business needs.

CRM Salesforce Consulting in Chicago

SWC specializes in Salesforce solutions that drive your business success. Whether your current utilization of Salesforce is not meeting your needs or you’re trying to determine if Salesforce is the right CRM system for your organization, SWC can provide guidance and support to select, customize and leverage Salesforce to effectively manage your customer’s lifecycle – from marketing to sales to service. Backed by a team of Software Developers, Infrastructure Engineers and Business Process Consultants, our Salesforce expertise delivers a full-range of custom business solutions that will integrate into new or existing systems.

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