See how SWC’s highly adaptive, full-service IT solutions allow you to focus on enabling and growing your business.
SWC’s 100% local IT experts ensure the highest level of service delivery through customized solutions that fill the gaps of the 24×7 operations of the mid-market.
Clients consistently partner with SWC due to our ability to cover the full spectrum of IT services, from remote service desk to advisory services.
The reliance on IT has never been greater. SWC’s Managed Services team successfully combines the right people, process and future-focused technology.
“We’ve been working with SWC for years on managed services and a lot of other projects. Whatever problem I can come up with, there is a resource over at SWC who can solve it for me.”
SWC offers a comprehensive set of services covering all facets of IT support. We can provide fully outsourced IT services or complement an internal team through the following:
Clients often first consider managed services after some type of painful event occurs – unexpected outage, IT staff turnover, etc. The process starts with a discussion around business requirements and pain points and the gaps that need to be filled. SWC then develops a customized solution that meets the immediate need and provides a comprehensive plan for transitioning support to our team. The goal is to minimize risk and ensure service continuity to the users and business operations.
A key step in any outsourcing relationship is the definition of roles and responsibilities and a framework for delivering support. Components of the framework include the definition of processes and procedures including Incident, Problem and Change Management. With a defined structure in place, proper training, and a tool to manage the process, SWC successfully co-manages many IT environments with its clients.
Leveraging the collective experience of the SWC team has proven to be of great benefit to our clients. Not only will we intimately know your environment, we’ll invest to understand your business goals. We’ll then develop a strategic roadmap that identifies the solutions, including estimated budget and dependencies that will ensure that those goals are met and position the company for future growth.
Since beginning managed services more than 10 years ago, we focused on delivering the highest value of service and support to our clients. Our contracts include 30-day cancellation which has resulted in a win-win for our clients. We’re able to more easily adapt to the changing needs of services over time and our team is incented every month to provide the best service and support possible.