Client Success

See how SWC’s highly adaptive, full-service IT solutions allow you to focus on enabling and growing your business.

Managed Services OfferingsTrust in a Full Spectrum of IT Services

Outsource Local Expertise

SWC’s 100% local IT experts ensure the highest level of service delivery through customized solutions that fill the gaps of the 24×7 operations of the mid-market.

End-to-End Solutions

Clients consistently partner with SWC due to our ability to cover the full spectrum of IT services, from remote service desk to advisory services.

Bringing It All Together

The reliance on IT has never been greater. SWC’s Managed Services team successfully combines the right people, process and future-focused technology.

“We’ve been working with SWC for years on managed services and a lot of other projects. Whatever problem I can come up with, there is a resource over at SWC who can solve it for me.”

Client Success

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What To Expect

SWC offers a comprehensive set of services covering all facets of IT support. We can provide fully outsourced IT services or complement an internal team through the following:

  • Service Desk – remote or on-site user desk support, workstation/asset management
  • Enterprise Network Operations – 24×7 monitoring, management, and production support for IT infrastructure
  • Advisory Services – IT Service Management consulting, strategic roadmap development
  • Enhanced Managed Services – monitoring, management and dedicated expertise for Exchange, Lync/Skype for Business, Office 365, SharePoint, SQL, and Security

Clients often first consider managed services after some type of painful event occurs – unexpected outage, IT staff turnover, etc. The process starts with a discussion around business requirements and pain points and the gaps that need to be filled. SWC then develops a customized solution that meets the immediate need and provides a comprehensive plan for transitioning support to our team. The goal is to minimize risk and ensure service continuity to the users and business operations.

A key step in any outsourcing relationship is the definition of roles and responsibilities and a framework for delivering support. Components of the framework include the definition of processes and procedures including Incident, Problem and Change Management. With a defined structure in place, proper training, and a tool to manage the process, SWC successfully co-manages many IT environments with its clients.

Leveraging the collective experience of the SWC team has proven to be of great benefit to our clients. Not only will we intimately know your environment, we’ll invest to understand your business goals. We’ll then develop a strategic roadmap that identifies the solutions, including estimated budget and dependencies that will ensure that those goals are met and position the company for future growth.

Since beginning managed services more than 10 years ago, we focused on delivering the highest value of service and support to our clients. Our contracts include 30-day cancellation which has resulted in a win-win for our clients. We’re able to more easily adapt to the changing needs of services over time and our team is incented every month to provide the best service and support possible.

WHITEPAPERThe Mid-Market Movement Towards IT Outsourcing

Organizations are finding it increasingly difficult to manage their ever-changing IT systems. See how Managed IT Services addresses some of today’s biggest challenges.

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Get in Touch with Us

Managed Services

Every business faces unique challenges, especially with IT. If your technology environment, staff or leadership is holding you back, SWC Managed Services can help you achieve your business goals. Our strategic managed IT solutions provide the leadership to help you create a technical vision and structure for your business. With one of our right-sized and specialized managed services solutions, SWC can fully manage your IT environment or simply compliment your internal team, enabling them to become more productive and efficient. Whether your company is growing at breakneck speed or looking to reduce costs, learn how SWC Managed Services can help you have more of the right conversations and use your IT to gain the competitive advantage.

SWC Technology Partners