A More Strategic Approach
Free your IT team from fighting fires and help them focus on adding strategic value while reducing infrastructure costs.Play Video
Across companies, it’s the same story: IT is growing more complex and increasingly difficult to implement, design and manage. You try to do more with less and leverage every efficiency possible. But your IT pain points move as fast as you can identify them. It’s tough to talk strategy when time and resources are limited. That’s why many companies are taking stock of their IT challenges.
Ask Yourself These Questions:
SWC’s Managed IT Solution
Many mid-market organizations realize the value in adding workplace efficiency-boosting solutions like Skype for Business and SharePoint, but they can’t afford all the IT employees they need to leverage these solutions and the necessary infrastructure, let alone have time to be strategic and add value to the organization by keeping up with the latest technology or even fight help desk fires. SWC can help you have more strategic conversations.
Our Managed Services solution combines people, process and technology to:
IT employees love our managed services because it frees them from fighting fires and lets them focus on more strategic, value-added projects. COOs love it too because they can start planning projects that fully utilize the talents of their IT team and align IT with their business strategy. The end result is that IT can start making your organization money.
“The big word for me in the name of the company is partner. SWC is talented, engaged and passionate about what they do. It’s not a customer-supplier relationship. We’re in it together and we win together.”
Clients often first consider managed services after some type of painful event occurs – unexpected outage, IT staff turnover, etc. The process starts with a discussion around business requirements and pain points and the gaps that need to be filled. SWC then develops a customized solution that meets the immediate need and provides a comprehensive plan for transitioning support to our team. The goal is to minimize risk and ensure service continuity to the users and business operations.
A key step in any outsourcing relationship is the definition of roles and responsibilities and a framework for delivering support. Components of the framework include the definition of processes and procedures including Incident, Problem and Change Management. With a defined structure in place, proper training, and a tool to manage the process, SWC successfully co-manages many IT environments with its clients.
Leveraging the collective experience of the SWC team has proven to be of great benefit to our clients. Not only will we intimately know your environment, we’ll invest to understand your business goals. We’ll then develop a strategic roadmap that identifies the solutions, including estimated budget and dependencies that will ensure that those goals are met and position the company for future growth. Contact us to learn more.
Since beginning managed services more than 10 years ago, we focused on delivering the highest value of service and support to our clients. Our contracts include 30-day cancellation which has resulted in a win-win for our clients. We’re able to more easily adapt to the changing needs of services over time and our team is incentivized every month to provide the best service and support possible.