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Microsoft Skype for Business Managed Services

SWC offers specialized managed services for Microsoft Skype for Business. Our enhanced managed services offering complements your internal IT team, as many midmarket companies don’t need or can’t justify the expense of a full-time employee to staff a Microsoft Skype for Business Engineer position.

SWC’s approach to Skype for Business Managed Services provides our clients with a highly responsive team of subject matter experts, comprehensive coverage and predictable costs. As part this offering, we assume responsibility for proactively monitoring, managing and supporting your Skype for Business environment on a 24×7 basis. It also covers on-premises and private cloud Microsoft Skype for Business Unified Communications solutions including IM, presence, audio, video, web conferencing and VoIP.

We provide in-depth, real time monitoring of your Skype Server roles, SBA and SBC appliances to ensure network connectivity and performance. This includes server, application and network QoS for Skype for Business services to maintain optimal performance for conferencing and VoIP services.

As part of our service, we will update and manage your systems to ensure the security, stability and functionality of your environment. And, on a monthly basis, we report our findings and provide best practice recommendations and a roadmap for the future.

SWC’s Skype for Business Managed Services Offering Includes:

  • Specialized Server Monitoring: front end, SQL, Edge, back end, monitoring, mediation, gateway appliances & load balancers
  • Network connectivity and performance
  • QoE monitoring service
  • Escalations and user support

To learn more about SWC’s specialized managed services offerings contact SWC or register for our next managed services event.

“The big word for me in the name of the company is partner. SWC is talented, engaged and passionate about what they do. It’s not a customer-supplier relationship. We’re in it together and we win together.”

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What To Expect

SWC offers a comprehensive set of services covering all facets of IT support. We can provide fully outsourced IT services or complement an internal team through the following:

Clients often first consider managed services after some type of painful event occurs – unexpected outage, IT staff turnover, etc. The process starts with a discussion around business requirements and pain points and the gaps that need to be filled. SWC then develops a customized solution that meets the immediate need and provides a comprehensive plan for transitioning support to our team. The goal is to minimize risk and ensure service continuity to the users and business operations.

A key step in any outsourcing relationship is the definition of roles and responsibilities and a framework for delivering support. Components of the framework include the definition of processes and procedures including Incident, Problem and Change Management. With a defined structure in place, proper training, and a tool to manage the process, SWC successfully co-manages many IT environments with its clients.

Leveraging the collective experience of the SWC team has proven to be of great benefit to our clients. Not only will we intimately know your environment, we’ll invest to understand your business goals. We’ll then develop a strategic roadmap that identifies the solutions, including estimated budget and dependencies that will ensure that those goals are met and position the company for future growth.

Since beginning managed services more than 10 years ago, we focused on delivering the highest value of service and support to our clients. Our contracts include 30-day cancellation which has resulted in a win-win for our clients. We’re able to more easily adapt to the changing needs of services over time and our team is incentivized every month to provide the best service and support possible.