IT Readiness Evaluation

Most mid-market IT organizations are not sufficiently equipped to support their business operations, much less fuel future growth.

Is your organization prepared to leverage technology to take advantage of new opportunties?

MS IT Evaluator Tool

Section

Answer 8 simple questions To see your organizations optimal it team

Section

How many information workers do you have in your organization?

100 or Less
101-250
251-500
501-1000
1001-2000
2001+

Section

How do you best describe your industry?

Section

Across your organization, what percentage of employees work outside the office?

Section

How often do you estimate workers on staff need after-hours support each month?

Never
Occasionally
Regularly

Section

How much of a concern is security in your current environment?

Section

How focused would you say your IT organization is on strategic initiatives?

Section

How much of your IT support do you estimate you currently outsource?

Little to None
About Half
Most or All of it

Section

What percentage of your business would you estimate is running in the cloud?

Less than 20%
21-50%
51-75%
More than 75%

Section

Deliver My Customized Results

Sending

Based on your evaluation, here is the ideal team required to support your business.

IT Directors / Manager

Project Manager

Infrastructure Engineer

Information Security Tech

Help Desk Tech

5 ½ Total Resources

1

IT Director / Manager

Responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is used within the organization.

1

Project Manager

Maintains the progress of IT projects to ensure their successful completion, focusing on minimizing risk and managing costs.

½

Infrastructure Engineer

Implement and maintain the corporate IT infrastructure and ensures high levels of availability and performance.

½

Information Security Technician

Protects system boundaries, ensures computer systems and network devices are hardened against attacks and securing highly sensitive data.

1 ½

Help Desk Technician

Provide end-user technical support and troubleshooting for computers, devices and software and ensure that technology is current and running smoothly.

Did you know?

80% of Mid-Market Organizations are
Choosing Managed IT Services

According to SWC’s Mid-Market Survey, which included responses from over 400 business executives and IT directors, 80% of respondents said they are using an outsourcing model in some capacity. Industry studies and conventional wisdom suggest that emerging technology like the cloud, mobile device management and next generation security solutions add another layer of complexity to IT departments, forcing businesses to draw on Managed IT Service Providers to help them maintain and, more importantly, scale their business operations. Learn More

How Do I Staff ½ a Person?

In order to keep pace with the ever-evolving advanced technologies available today, businesses will need access to subject matter experts in a broad range of areas, including cloud computing, security, mobility and other technologies that have yet to be seen. As the role of IT becomes more and more granular, the value proposition of trying to hire an IT staff member for each area of expertise is economically unfeasible. With Managed IT Services, businesses gain access to top talent in these highly technical areas, without having to staff a full-time employee in-house. Learn More

Not All IT Outsourcing Models Are the Same

Industry reports indicate a low satisfaction rate with IT vendors due to a lack of strategic support. Today’s businesses want IT support that goes beyond the traditional break-fix model and gets into the real issues of how clients can best align IT to meet their business goals. Companies looking for this proactive approach can best accomplish this by locating a Managed Service Provider offering “Service Desk” support as opposed to the traditional “Help Desk” model. Similar to Help Desk, Service Desk provides on-call support to the end-user, but they can also lead roadmap process to deliver technology that will cut costs, reduce hiring, improve productivity and drive innovation. Learn More

Creating a More Secure Environment
is a Key Driver for IT Outsourcing

Although companies of all sizes are beginning to recognize the risks of cyber threats, small and mid-size companies are at a much greater risk due to budget constraints and lack of resources. Professionals with the necessary security credentials are scarce as it is, and those that are qualified typically attracted to working in larger organizations or tech savvy IT firms. Not to mention, it is often economically unfeasible for mid-size companies to hire these high-priced individuals full-time. A Managed IT Security Service Provider can help small and mid-size companies assess their risk, establish an incident prevention plan and respond to a security breaches before it’s too late. These contracts can be scaled to fit the organization’s needs and budgets. The new reality is that data breaches are inevitable, and mid-size companies need to start putting a plan in place which begins by locating an outside service provider. Learn More

The Most Popular Outsourced IT Service for
Small and Mid-size Businesses is Cloud

Cloud computing is the fastest growing technology segment within small and mid-size companies, with 1/3 of small and mid-size companies using a professional service firm to manage their cloud and 90% planning to increase cloud spending in 2016. Over the past 5 years, cloud computing has moved from an evolving technology to an absolutely essential business tool for companies who are looking to make themselves more efficient and grow their operations. Learn More

GET THE IT SUPPORT YOU NEED TO ENABLE YOUR BUSINESS.

More organizations than ever before are choosing Managed Services to accelerate business enablement and streamline their IT support.

Managed Services can improve efficiency, reliability and security – scaling your IT support to the level your organization truly needs while doing so in a cost-effective manner. Managed Services allows organizations to bring together specialized skillsets and capabilities to enable business strategies and growth initiatives.

SWC is a Managed Service Partner, not a provider. Our industry-leading best practices, skills and talent focuses on your business goals first, leveraging technology to help you achieve success.

Learn Why More Organizations Are Choosing Managed Services

SWC Managed Services evaluates your unique business needs and priorities and develops a strategy-first methodology that leverages our 24×7 shared services team to fill in the gaps, complement internal IT or assume full responsibility. SWC is an industry pioneer and recognized leader in Managed Services and we bring together the people, process and technology to deliver a high value/high touch service for our clients.

Learn More About SWC Managed Services

Based on your evaluation, here is the ideal team required to support your business.

CIO

IT Directors / Manager

Project Manager

Information Security Tech

Help Desk Manager

Technical Solution Architect

Infrastructure Engineer

Help Desk Tech

End-user Trainer

Business Analyst

10 Total Resources

½

Chief Information Officer

Executive level position responsible for IT strategy and budget, the technical direction of the company, and the systems required to support its objectives and goals.

1

IT Director / Manager

Responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is used within the organization.

1

Project Manager

Maintains the progress of IT projects to ensure their successful completion, focusing on minimizing risk and managing costs.

½

Help Desk Manager

Responsible for managing all activities surrounding customer support: call center, desktop engineering, trouble ticket management, and staff management.

½

Technical Solution Architect

Focuses on converting requirements into the architecture and design that ultimately constitute the blueprint for the solution.

2

Infrastructure Engineer

Implement and maintain the corporate IT infrastructure and ensures high levels of availability and performance.

½

Information Security Technician

Protects system boundaries, ensures computer systems and network devices are hardened against attacks and securing highly sensitive data.

2 ½

Help Desk Technician

Provide end-user technical support and troubleshooting for computers, devices and software and ensure that technology is current and running smoothly.

½

End-user Trainer

Facilitate a smooth and successful transition for the end-users when new technology is introduced into the workplace by preparing documents and arranging training to increase the liikelihood of user adoption.

½

Business Analyst

Responsible for analyzing and modeling existing business processes to identify areas for improvement or recommendations for a new business solution.

Did you know?

80% of Mid-Market Organizations are
Choosing Managed IT Services

According to SWC’s Mid-Market Survey, which included responses from over 400 business executives and IT directors, 80% of respondents said they are using an outsourcing model in some capacity. Industry studies and conventional wisdom suggest that emerging technology like the cloud, mobile device management and next generation security solutions add another layer of complexity to IT departments, forcing businesses to draw on Managed IT Service Providers to help them maintain and, more importantly, scale their business operations. Learn More

How Do I Staff ½ a Person?

In order to keep pace with the ever-evolving advanced technologies available today, businesses will need access to subject matter experts in a broad range of areas, including cloud computing, security, mobility and other technologies that have yet to be seen. As the role of IT becomes more and more granular, the value proposition of trying to hire an IT staff member for each area of expertise is economically unfeasible. With Managed IT Services, businesses gain access to top talent in these highly technical areas, without having to staff a full-time employee in-house. Learn More

Not All IT Outsourcing Models Are the Same

Industry reports indicate a low satisfaction rate with IT vendors due to a lack of strategic support. Today’s businesses want IT support that goes beyond the traditional break-fix model and gets into the real issues of how clients can best align IT to meet their business goals. Companies looking for this proactive approach can best accomplish this by locating a Managed Service Provider offering “Service Desk” support as opposed to the traditional “Help Desk” model. Similar to Help Desk, Service Desk provides on-call support to the end-user, but they can also lead roadmap process to deliver technology that will cut costs, reduce hiring, improve productivity and drive innovation. Learn More

Creating a More Secure Environment
is a Key Driver for IT Outsourcing

Although companies of all sizes are beginning to recognize the risks of cyber threats, small and mid-size companies are at a much greater risk due to budget constraints and lack of resources. Professionals with the necessary security credentials are scarce as it is, and those that are qualified typically attracted to working in larger organizations or tech savvy IT firms. Not to mention, it is often economically unfeasible for mid-size companies to hire these high-priced individuals full-time. A Managed IT Security Service Provider can help small and mid-size companies assess their risk, establish an incident prevention plan and respond to a security breaches before it’s too late. These contracts can be scaled to fit the organization’s needs and budgets. The new reality is that data breaches are inevitable, and mid-size companies need to start putting a plan in place which begins by locating an outside service provider. Learn More

The Most Popular Outsourced IT Service for
Small and Mid-size Businesses is Cloud

Cloud computing is the fastest growing technology segment within small and mid-size companies, with 1/3 of small and mid-size companies using a professional service firm to manage their cloud and 90% planning to increase cloud spending in 2016. Over the past 5 years, cloud computing has moved from an evolving technology to an absolutely essential business tool for companies who are looking to make themselves more efficient and grow their operations. Learn More

GET THE IT SUPPORT YOU NEED TO ENABLE YOUR BUSINESS.

More organizations than ever before are choosing Managed Services to accelerate business enablement and streamline their IT support.

Managed Services can improve efficiency, reliability and security – scaling your IT support to the level your organization truly needs while doing so in a cost-effective manner. Managed Services allows organizations to bring together specialized skillsets and capabilities to enable business strategies and growth initiatives.

SWC is a Managed Service Partner, not a provider. Our industry-leading best practices, skills and talent focuses on your business goals first, leveraging technology to help you achieve success.

Learn Why More Organizations Are Choosing Managed Services

SWC Managed Services evaluates your unique business needs and priorities and develops a strategy-first methodology that leverages our 24×7 shared services team to fill in the gaps, complement internal IT or assume full responsibility. SWC is an industry pioneer and recognized leader in Managed Services and we bring together the people, process and technology to deliver a high value/high touch service for our clients.

Learn More About SWC Managed Services

Based on your evaluation, here is the ideal team required to support your business.

CIO

CTO

CSO

IT Director / Manager

Project Manager

Help Desk Manager

Technical Solution Architect

Infrastructure Engineer

Information Security Tech

Help Desk Tech

End-user Trainer

Business Analyst

17 Total Resources

1

Chief Information Officer

Executive level position responsible for IT strategy and budget, the technical direction of the company, and the systems required to support its objectives and goals.

1

Chief Technology Officer

Executive level position responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO.

½

Chief Security Officer

Executive level position responsible for the organization's entire security posture, developing policies, procedures and remediation plans for threats both physical and digital.

1

IT Director / Manager

Responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is used within the organization.

2

Project Manager

Maintains the progress of IT projects to ensure their successful completion, focusing on minimizing risk and managing costs.

1

Help Desk Manager

Responsible for managing all activities surrounding customer support: call center, desktop engineering, trouble ticket management, and staff management.

1

Technical Solution Architect

Focuses on converting requirements into the architecture and design that ultimately constitute the blueprint for the solution.

2

Infrastructure Engineer

Implement and maintain the corporate IT infrastructure and ensures high levels of availability and performance.

1

Information Security Technician

Protects system boundaries, ensures computer systems and network devices are hardened against attacks and securing highly sensitive data.

4

Help Desk Technician

Provide end-user technical support and troubleshooting for computers, devices and software and ensure that technology is current and running smoothly.

1

End-user Trainer

Facilitate a smooth and successful transition for the end-users when new technology is introduced into the workplace by preparing documents and arranging training to increase the liikelihood of user adoption.

1

Business Analyst

Responsible for analyzing and modeling existing business processes to identify areas for improvement or recommendations for a new business solution.

Did you know?

80% of Mid-Market Organizations are
Choosing Managed IT Services

According to SWC’s Mid-Market Survey, which included responses from over 400 business executives and IT directors, 80% of respondents said they are using an outsourcing model in some capacity. Industry studies and conventional wisdom suggest that emerging technology like the cloud, mobile device management and next generation security solutions add another layer of complexity to IT departments, forcing businesses to draw on Managed IT Service Providers to help them maintain and, more importantly, scale their business operations. Learn More

How Do I Staff ½ a Person?

In order to keep pace with the ever-evolving advanced technologies available today, businesses will need access to subject matter experts in a broad range of areas, including cloud computing, security, mobility and other technologies that have yet to be seen. As the role of IT becomes more and more granular, the value proposition of trying to hire an IT staff member for each area of expertise is economically unfeasible. With Managed IT Services, businesses gain access to top talent in these highly technical areas, without having to staff a full-time employee in-house. Learn More

Not All IT Outsourcing Models Are the Same

Industry reports indicate a low satisfaction rate with IT vendors due to a lack of strategic support. Today’s businesses want IT support that goes beyond the traditional break-fix model and gets into the real issues of how clients can best align IT to meet their business goals. Companies looking for this proactive approach can best accomplish this by locating a Managed Service Provider offering “Service Desk” support as opposed to the traditional “Help Desk” model. Similar to Help Desk, Service Desk provides on-call support to the end-user, but they can also lead roadmap process to deliver technology that will cut costs, reduce hiring, improve productivity and drive innovation. Learn More

Creating a More Secure Environment
is a Key Driver for IT Outsourcing

Although companies of all sizes are beginning to recognize the risks of cyber threats, small and mid-size companies are at a much greater risk due to budget constraints and lack of resources. Professionals with the necessary security credentials are scarce as it is, and those that are qualified typically attracted to working in larger organizations or tech savvy IT firms. Not to mention, it is often economically unfeasible for mid-size companies to hire these high-priced individuals full-time. A Managed IT Security Service Provider can help small and mid-size companies assess their risk, establish an incident prevention plan and respond to a security breaches before it’s too late. These contracts can be scaled to fit the organization’s needs and budgets. The new reality is that data breaches are inevitable, and mid-size companies need to start putting a plan in place which begins by locating an outside service provider. Learn More

The Most Popular Outsourced IT Service for
Small and Mid-size Businesses is Cloud

Cloud computing is the fastest growing technology segment within small and mid-size companies, with 1/3 of small and mid-size companies using a professional service firm to manage their cloud and 90% planning to increase cloud spending in 2016. Over the past 5 years, cloud computing has moved from an evolving technology to an absolutely essential business tool for companies who are looking to make themselves more efficient and grow their operations. Learn More

GET THE IT SUPPORT YOU NEED TO ENABLE YOUR BUSINESS.

More organizations than ever before are choosing Managed Services to accelerate business enablement and streamline their IT support.

Managed Services can improve efficiency, reliability and security – scaling your IT support to the level your organization truly needs while doing so in a cost-effective manner. Managed Services allows organizations to bring together specialized skillsets and capabilities to enable business strategies and growth initiatives.

SWC is a Managed Service Partner, not a provider. Our industry-leading best practices, skills and talent focuses on your business goals first, leveraging technology to help you achieve success.

Learn Why More Organizations Are Choosing Managed Services

SWC Managed Services evaluates your unique business needs and priorities and develops a strategy-first methodology that leverages our 24×7 shared services team to fill in the gaps, complement internal IT or assume full responsibility. SWC is an industry pioneer and recognized leader in Managed Services and we bring together the people, process and technology to deliver a high value/high touch service for our clients.

Learn More About SWC Managed Services

Based on your evaluation, here is the ideal team required to support your business.

CIO

CTO

CSO

IT Director / Manager

Project Manager

Help Desk Manager

Technical Solution Architect

Infrastructure Engineer

Information Security Tech

Help Desk Tech

End-user Trainer

Business Analyst

23 Total Resources

1

Chief Information Officer

Executive level position responsible for IT strategy and budget, the technical direction of the company, and the systems required to support its objectives and goals.

1

Chief Technology Officer

Executive level position responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO.

1

Chief Security Officer

Executive level position responsible for the organization's entire security posture, developing policies, procedures and remediation plans for threats both physical and digital.

1

IT Director / Manager

Responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is used within the organization.

3

Project Manager

Maintains the progress of IT projects to ensure their successful completion, focusing on minimizing risk and managing costs.

1

Help Desk Manager

Responsible for managing all activities surrounding customer support: call center, desktop engineering, trouble ticket management, and staff management.

1

Technical Solution Architect

Focuses on converting requirements into the architecture and design that ultimately constitute the blueprint for the solution.

2

Infrastructure Engineer

Implement and maintain the corporate IT infrastructure and ensures high levels of availability and performance.

1

Information Security Technician

Protects system boundaries, ensures computer systems and network devices are hardened against attacks and securing highly sensitive data.

6

Help Desk Technician

Provide end-user technical support and troubleshooting for computers, devices and software and ensure that technology is current and running smoothly.

2

End-user Trainer

Facilitate a smooth and successful transition for the end-users when new technology is introduced into the workplace by preparing documents and arranging training to increase the liikelihood of user adoption.

2

Business Analyst

Responsible for analyzing and modeling existing business processes to identify areas for improvement or recommendations for a new business solution.

Did you know?

80% of Mid-Market Organizations are
Choosing Managed IT Services

According to SWC’s Mid-Market Survey, which included responses from over 400 business executives and IT directors, 80% of respondents said they are using an outsourcing model in some capacity. Industry studies and conventional wisdom suggest that emerging technology like the cloud, mobile device management and next generation security solutions add another layer of complexity to IT departments, forcing businesses to draw on Managed IT Service Providers to help them maintain and, more importantly, scale their business operations. Learn More

How Do I Staff ½ a Person?

In order to keep pace with the ever-evolving advanced technologies available today, businesses will need access to subject matter experts in a broad range of areas, including cloud computing, security, mobility and other technologies that have yet to be seen. As the role of IT becomes more and more granular, the value proposition of trying to hire an IT staff member for each area of expertise is economically unfeasible. With Managed IT Services, businesses gain access to top talent in these highly technical areas, without having to staff a full-time employee in-house. Learn More

Not All IT Outsourcing Models Are the Same

Industry reports indicate a low satisfaction rate with IT vendors due to a lack of strategic support. Today’s businesses want IT support that goes beyond the traditional break-fix model and gets into the real issues of how clients can best align IT to meet their business goals. Companies looking for this proactive approach can best accomplish this by locating a Managed Service Provider offering “Service Desk” support as opposed to the traditional “Help Desk” model. Similar to Help Desk, Service Desk provides on-call support to the end-user, but they can also lead roadmap process to deliver technology that will cut costs, reduce hiring, improve productivity and drive innovation. Learn More

Creating a More Secure Environment
is a Key Driver for IT Outsourcing

Although companies of all sizes are beginning to recognize the risks of cyber threats, small and mid-size companies are at a much greater risk due to budget constraints and lack of resources. Professionals with the necessary security credentials are scarce as it is, and those that are qualified typically attracted to working in larger organizations or tech savvy IT firms. Not to mention, it is often economically unfeasible for mid-size companies to hire these high-priced individuals full-time. A Managed IT Security Service Provider can help small and mid-size companies assess their risk, establish an incident prevention plan and respond to a security breaches before it’s too late. These contracts can be scaled to fit the organization’s needs and budgets. The new reality is that data breaches are inevitable, and mid-size companies need to start putting a plan in place which begins by locating an outside service provider. Learn More

The Most Popular Outsourced IT Service for
Small and Mid-size Businesses is Cloud

Cloud computing is the fastest growing technology segment within small and mid-size companies, with 1/3 of small and mid-size companies using a professional service firm to manage their cloud and 90% planning to increase cloud spending in 2016. Over the past 5 years, cloud computing has moved from an evolving technology to an absolutely essential business tool for companies who are looking to make themselves more efficient and grow their operations. Learn More

GET THE IT SUPPORT YOU NEED TO ENABLE YOUR BUSINESS.

More organizations than ever before are choosing Managed Services to accelerate business enablement and streamline their IT support.

Managed Services can improve efficiency, reliability and security – scaling your IT support to the level your organization truly needs while doing so in a cost-effective manner. Managed Services allows organizations to bring together specialized skillsets and capabilities to enable business strategies and growth initiatives.

SWC is a Managed Service Partner, not a provider. Our industry-leading best practices, skills and talent focuses on your business goals first, leveraging technology to help you achieve success.

Learn Why More Organizations Are Choosing Managed Services

SWC Managed Services evaluates your unique business needs and priorities and develops a strategy-first methodology that leverages our 24×7 shared services team to fill in the gaps, complement internal IT or assume full responsibility. SWC is an industry pioneer and recognized leader in Managed Services and we bring together the people, process and technology to deliver a high value/high touch service for our clients.

Learn More About SWC Managed Services

Based on your evaluation, here is the ideal team required to support your business.

CIO

CTO

CSO

IT Director / Manager

Project Manager

Help Desk Manager

Technical Solution Architect


Infrastructure Engineer

Information Security Tech

Help Desk Tech

End-user Trainer

Business Analyst

32 Total Resources

1

Chief Information Officer

Executive level position responsible for IT strategy and budget, the technical direction of the company, and the systems required to support its objectives and goals.

1

Chief Technology Officer

Executive level position responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO.

1

Chief Security Officer

Executive level position responsible for the organization's entire security posture, developing policies, procedures and remediation plans for threats both physical and digital.

1

IT Director / Manager

Responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is used within the organization.

4

Project Manager

Maintains the progress of IT projects to ensure their successful completion, focusing on minimizing risk and managing costs.

1

Help Desk Manager

Responsible for managing all activities surrounding customer support: call center, desktop engineering, trouble ticket management, and staff management.

2

Technical Solution Architect

Focuses on converting requirements into the architecture and design that ultimately constitute the blueprint for the solution.

5

Infrastructure Engineer

Implement and maintain the corporate IT infrastructure and ensures high levels of availability and performance.

2

Information Security Technician

Protects system boundaries, ensures computer systems and network devices are hardened against attacks and securing highly sensitive data.

7

Help Desk Technician

Provide end-user technical support and troubleshooting for computers, devices and software and ensure that technology is current and running smoothly.

3

End-user Trainer

Facilitate a smooth and successful transition for the end-users when new technology is introduced into the workplace by preparing documents and arranging training to increase the liikelihood of user adoption.

3

Business Analyst

Responsible for analyzing and modeling existing business processes to identify areas for improvement or recommendations for a new business solution.

Did you know?

80% of Mid-Market Organizations are
Choosing Managed IT Services

According to SWC’s Mid-Market Survey, which included responses from over 400 business executives and IT directors, 80% of respondents said they are using an outsourcing model in some capacity. Industry studies and conventional wisdom suggest that emerging technology like the cloud, mobile device management and next generation security solutions add another layer of complexity to IT departments, forcing businesses to draw on Managed IT Service Providers to help them maintain and, more importantly, scale their business operations. Learn More

How Do I Staff ½ a Person?

In order to keep pace with the ever-evolving advanced technologies available today, businesses will need access to subject matter experts in a broad range of areas, including cloud computing, security, mobility and other technologies that have yet to be seen. As the role of IT becomes more and more granular, the value proposition of trying to hire an IT staff member for each area of expertise is economically unfeasible. With Managed IT Services, businesses gain access to top talent in these highly technical areas, without having to staff a full-time employee in-house. Learn More

Not All IT Outsourcing Models Are the Same

Industry reports indicate a low satisfaction rate with IT vendors due to a lack of strategic support. Today’s businesses want IT support that goes beyond the traditional break-fix model and gets into the real issues of how clients can best align IT to meet their business goals. Companies looking for this proactive approach can best accomplish this by locating a Managed Service Provider offering “Service Desk” support as opposed to the traditional “Help Desk” model. Similar to Help Desk, Service Desk provides on-call support to the end-user, but they can also lead roadmap process to deliver technology that will cut costs, reduce hiring, improve productivity and drive innovation. Learn More

Creating a More Secure Environment
is a Key Driver for IT Outsourcing

Although companies of all sizes are beginning to recognize the risks of cyber threats, small and mid-size companies are at a much greater risk due to budget constraints and lack of resources. Professionals with the necessary security credentials are scarce as it is, and those that are qualified typically attracted to working in larger organizations or tech savvy IT firms. Not to mention, it is often economically unfeasible for mid-size companies to hire these high-priced individuals full-time. A Managed IT Security Service Provider can help small and mid-size companies assess their risk, establish an incident prevention plan and respond to a security breaches before it’s too late. These contracts can be scaled to fit the organization’s needs and budgets. The new reality is that data breaches are inevitable, and mid-size companies need to start putting a plan in place which begins by locating an outside service provider. Learn More

The Most Popular Outsourced IT Service for
Small and Mid-size Businesses is Cloud

Cloud computing is the fastest growing technology segment within small and mid-size companies, with 1/3 of small and mid-size companies using a professional service firm to manage their cloud and 90% planning to increase cloud spending in 2016. Over the past 5 years, cloud computing has moved from an evolving technology to an absolutely essential business tool for companies who are looking to make themselves more efficient and grow their operations. Learn More

GET THE IT SUPPORT YOU NEED TO ENABLE YOUR BUSINESS.

More organizations than ever before are choosing Managed Services to accelerate business enablement and streamline their IT support.

Managed Services can improve efficiency, reliability and security – scaling your IT support to the level your organization truly needs while doing so in a cost-effective manner. Managed Services allows organizations to bring together specialized skillsets and capabilities to enable business strategies and growth initiatives.

SWC is a Managed Service Partner, not a provider. Our industry-leading best practices, skills and talent focuses on your business goals first, leveraging technology to help you achieve success.

Learn Why More Organizations Are Choosing Managed Services

SWC Managed Services evaluates your unique business needs and priorities and develops a strategy-first methodology that leverages our 24×7 shared services team to fill in the gaps, complement internal IT or assume full responsibility. SWC is an industry pioneer and recognized leader in Managed Services and we bring together the people, process and technology to deliver a high value/high touch service for our clients.

Learn More About SWC Managed Services

Based on your evaluation, here is the ideal team required to support your business.

CIO

CTO

CSO

IT Director / Manager

Project Manager

Help Desk Manager

Technical Solution Architect


Infrastructure Engineer

Information Security Tech

Help Desk Tech

Business Analyst

End-user Trainer

38 Total Resources

1

Chief Information Officer

Executive level position responsible for IT strategy and budget, the technical direction of the company, and the systems required to support its objectives and goals.

1

Chief Technology Officer

Executive level position responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO.

1

Chief Security Officer

Executive level position responsible for the organization's entire security posture, developing policies, procedures and remediation plans for threats both physical and digital.

1

IT Director / Manager

Responsible for the secure and effective operation of all computer systems, related applications, hardware and software that is used within the organization.

4

Project Manager

Maintains the progress of IT projects to ensure their successful completion, focusing on minimizing risk and managing costs.

1

Help Desk Manager

Responsible for managing all activities surrounding customer support: call center, desktop engineering, trouble ticket management, and staff management.

2

Technical Solution Architect

Focuses on converting requirements into the architecture and design that ultimately constitute the blueprint for the solution.

5

Infrastructure Engineer

Implement and maintain the corporate IT infrastructure and ensures high levels of availability and performance.

2

Information Security Technician

Protects system boundaries, ensures computer systems and network devices are hardened against attacks and securing highly sensitive data.

10

Help Desk Technician

Provide end-user technical support and troubleshooting for computers, devices and software and ensure that technology is current and running smoothly.

3

End-user Trainer

Facilitate a smooth and successful transition for the end-users when new technology is introduced into the workplace by preparing documents and arranging training to increase the liikelihood of user adoption.

4

Business Analyst

Responsible for analyzing and modeling existing business processes to identify areas for improvement or recommendations for a new business solution.

Did you know?

80% of Mid-Market Organizations are
Choosing Managed IT Services

According to SWC’s Mid-Market Survey, which included responses from over 400 business executives and IT directors, 80% of respondents said they are using an outsourcing model in some capacity. Industry studies and conventional wisdom suggest that emerging technology like the cloud, mobile device management and next generation security solutions add another layer of complexity to IT departments, forcing businesses to draw on Managed IT Service Providers to help them maintain and, more importantly, scale their business operations. Learn More

How Do I Staff ½ a Person?

In order to keep pace with the ever-evolving advanced technologies available today, businesses will need access to subject matter experts in a broad range of areas, including cloud computing, security, mobility and other technologies that have yet to be seen. As the role of IT becomes more and more granular, the value proposition of trying to hire an IT staff member for each area of expertise is economically unfeasible. With Managed IT Services, businesses gain access to top talent in these highly technical areas, without having to staff a full-time employee in-house. Learn More

Not All IT Outsourcing Models Are the Same

Industry reports indicate a low satisfaction rate with IT vendors due to a lack of strategic support. Today’s businesses want IT support that goes beyond the traditional break-fix model and gets into the real issues of how clients can best align IT to meet their business goals. Companies looking for this proactive approach can best accomplish this by locating a Managed Service Provider offering “Service Desk” support as opposed to the traditional “Help Desk” model. Similar to Help Desk, Service Desk provides on-call support to the end-user, but they can also lead roadmap process to deliver technology that will cut costs, reduce hiring, improve productivity and drive innovation. Learn More

Creating a More Secure Environment
is a Key Driver for IT Outsourcing

Although companies of all sizes are beginning to recognize the risks of cyber threats, small and mid-size companies are at a much greater risk due to budget constraints and lack of resources. Professionals with the necessary security credentials are scarce as it is, and those that are qualified typically attracted to working in larger organizations or tech savvy IT firms. Not to mention, it is often economically unfeasible for mid-size companies to hire these high-priced individuals full-time. A Managed IT Security Service Provider can help small and mid-size companies assess their risk, establish an incident prevention plan and respond to a security breaches before it’s too late. These contracts can be scaled to fit the organization’s needs and budgets. The new reality is that data breaches are inevitable, and mid-size companies need to start putting a plan in place which begins by locating an outside service provider. Learn More

The Most Popular Outsourced IT Service for
Small and Mid-size Businesses is Cloud

Cloud computing is the fastest growing technology segment within small and mid-size companies, with 1/3 of small and mid-size companies using a professional service firm to manage their cloud and 90% planning to increase cloud spending in 2016. Over the past 5 years, cloud computing has moved from an evolving technology to an absolutely essential business tool for companies who are looking to make themselves more efficient and grow their operations. Learn More

GET THE IT SUPPORT YOU NEED TO ENABLE YOUR BUSINESS.

More organizations than ever before are choosing Managed Services to accelerate business enablement and streamline their IT support.

Managed Services can improve efficiency, reliability and security – scaling your IT support to the level your organization truly needs while doing so in a cost-effective manner. Managed Services allows organizations to bring together specialized skillsets and capabilities to enable business strategies and growth initiatives.

SWC is a Managed Service Partner, not a provider. Our industry-leading best practices, skills and talent focuses on your business goals first, leveraging technology to help you achieve success.

Learn Why More Organizations Are Choosing Managed Services

SWC Managed Services evaluates your unique business needs and priorities and develops a strategy-first methodology that leverages our 24×7 shared services team to fill in the gaps, complement internal IT or assume full responsibility. SWC is an industry pioneer and recognized leader in Managed Services and we bring together the people, process and technology to deliver a high value/high touch service for our clients.

Learn More About SWC Managed Services
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