SQL Serenity

Complement your internal team’s need for SQL expertise.

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SQL Managed ServicesMinimize Risks & Reduce DBA Costs

SWC’s managed services Virtual DBA (database administrator) solution can help your team assess and maintain your SQL environment. We know databases are crucial to your organization and losing access to your company’s information would be devastating. Most mid-market IT departments are staffed with at least one person who has some basic SQL knowledge, but not the expertise to program, configure and keep up with the latest best practices and recommendations.

Many mid-market companies don’t need or can’t justify the expense of a full-time SQL DBA—that’s why SWC offers a virtual DBA solution to complement your internal IT team’s need for SQL expertise to help improve processing and implement best practices for your SQL databases.

SQL Server Assessment
SWC offers Microsoft SQL Server Assessments to ensure your environment is optimally performing. Our assessments follow best practice recommendations, resolve SQL Server performance issues, improve reliability, cut costs and consolidate applications. As part of our service, we evaluate: SQL Server, Windows Server, maintenance plans, back-ups and service pack levels, inspect the environment and assess SQL health. We then identify and document risks and remediation plans and compare them to best practices. Finally we make recommendations for maintenance plans and schedules, consolidation and disaster recovery. Since SWC employs a team of dedicated technical industry experts, we can complement your internal IT team and provide IT leadership to assist with strategic planning and help create a technical roadmap for future growth, hardware, consolidation and upgrades.

Virtual DBA Services (Monthly Service)
In addition to SWC’s SQL Server Assessments, we also offer monthly Virtual DBA services. We realize that IT is essential to your company’s productivity, efficiency and growth and sometimes it’s hard to keep up with all of the changes and emerging technologies. SWC’s Virtual DBA offering serves a tactical IT services role, which includes the following daily, weekly and monthly maintenance activities for a fixed monthly fee:

  • 24×7: SWC monitors resources, hardware and application health; and triages alerts for SQL, hardware and OS
  • Daily: SWC validates maintenance plan output
  • Weekly: SWC reviews data and focuses on performance improvement
  • Monthly: SWC delivers a SQL health report on results and recommendations (growth, query optimization, etc.)
  • As needed: SWC installs Server updates, performs database code reviews and maintains service log documentation

Additional Virtual DBA Services
SWC also offers the following VDBA services billed hourly or through a prepaid retainer.

  • Triage of critical errors or warnings
  • Application of SQL server patches and upgrades
  • Handling of DBA tickets related to new users and groups, new databases, standing up new SQL instances & data migrations

If you would like to know more about our Virtual DBA or specialized managed services offerings contact SWC today for a free SQL server assessment and exploratory meeting.

“SQL managed services are great for us. We can budget per project and we love the alerts. We can try to troubleshoot ourselves or call SWC – they know and understand our environment, which makes everything easier. The entire SWC team is just remarkable – responsive and proactive. When SQL issues arise, their response is almost immediate.”

Client Success

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What To Expect

SWC offers a comprehensive set of services covering all facets of IT support. We can provide fully outsourced IT services or complement an internal team through the following:

Clients often first consider managed services after some type of painful event occurs – unexpected outage, IT staff turnover, etc. The process starts with a discussion around business requirements and pain points and the gaps that need to be filled. SWC then develops a customized solution that meets the immediate need and provides a comprehensive plan for transitioning support to our team. The goal is to minimize risk and ensure service continuity to the users and business operations.

A key step in any outsourcing relationship is the definition of roles and responsibilities and a framework for delivering support. Components of the framework include the definition of processes and procedures including Incident, Problem and Change Management. With a defined structure in place, proper training, and a tool to manage the process, SWC successfully co-manages many IT environments with its clients.

Leveraging the collective experience of the SWC team has proven to be of great benefit to our clients. Not only will we intimately know your environment, we’ll invest to understand your business goals. We’ll then develop a strategic roadmap that identifies the solutions, including estimated budget and dependencies that will ensure that those goals are met and position the company for future growth.

Since beginning managed services more than 10 years ago, we focused on delivering the highest value of service and support to our clients. Our contracts include 30-day cancellation which has resulted in a win-win for our clients. We’re able to more easily adapt to the changing needs of services over time and our team is incentivized every month to provide the best service and support possible.