Automated Efficiency

Automate IT and business process — from ticketing to building management to operational efficiencies — with System Center Service Manager.

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System Center Service ManagerA One-Stop Self-Service Portal

Microsoft System Center Service Manager delivers an integrated platform for automating and adapting IT Service Management best practices into an organization’s requirements. Microsoft System Center Service Manager offers easy publishing and consumption of IT services by enabling self-service requests for private cloud capacity through a Service Catalog and Cloud Service Process Pack. This provides users and IT staff alike a self-service portal to submit trouble tickets, request services and applications and conduct change management and asset lifecycle management.

One of Microsoft System Center Service Manager’s greatest features is its ability to integrate into the entire Microsoft System Center suite and Active Directory, providing automated self-service functionality. This allows users to request software through Microsoft System Center Service Manager’s self-service portal delivered through Microsoft System Center Configuration Manager without administrator intervention. Additionally, Microsoft System Center Service Manager makes new user creation easy. Traditionally, there are many tasks that go into creating a new user in your environment. Microsoft System Center Service Manager allows IT to automate tasks such as new user creation in an easy to navigate self-service portal with all of the necessary user account and hardware configuration and provisioning carried out automatically. No more help desk calls, no more wasted time.

More than Ticketing
In addition to IT processes, there are many business processes that can be tracked and automated though Microsoft System Center Service Manager. From sending tickets to building management when an office light is out, to measuring and increasing operational efficiencies through granular resource metering, Microsoft System Center Service Manager provides a powerful help desk portal for self-service delivery and data analytics. Everything is tracked and automated for chargeback using a SLA data warehouse for reporting.

System Center Service Manage Expertise
SWC’s team of business process consultants, software engineers and infrastructure engineers can help take your business to the next level by aligning your businesses requirements and objectives to IT. Let us deploying a whole new world of process automation for your organization through Microsoft System Center Service Manager.

Empower your business with Microsoft System Center. Contact SWC or call 630.572.0240 to learn more about the tools that will enable your business to drastically reduce the time, cost and complexity involved in managing and monitoring today’s fast paced IT environment. Or register for our next Microsoft System Center event.

“The thing that set SWC apart for us was the way they immersed themselves into our business. SWC came on-site and worked closely with our business users in terms of understanding how they did their day-to-day jobs, so that when we transitioned the technology they felt comfortable supporting it.”

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What To Expect

User support is all about enabling the business. Streamlining the people, processes, technology, and knowledge in the organization allows the business to react quickly and remain agile. SWC has extensive IT Service Management experience provides assessment and advisory services to help organizations develop and improve IT processes. In addition, leveraging the System Center suite, SWC helps customers implement the technology necessary to automate processes and deliver high-quality IT services to the business.

Today’s datacenter is no longer a stagnant, homogeneous environment with physical servers and a single operating system. Modern datacenters are heterogeneous environments with dynamic workloads, shifting demand, and constant change. Meeting the demands of the business requires automation. Leveraging System Center Orchestrator and Virtual Machine Manager, SWC helps organizations automate the processes required to meet the requirements of the business. Instead of taking several manual steps to create a virtual machine, using System Center an administrator can leverage templates and runbooks to automate virtual machine provisioning. Automating datacenter processes speeds delivery, prevents errors, and allows the business to meet changing demands.

System Center enables cross-platform and hybrid infrastructure management. Using Virtual Machine Manager, IT can provision and manage Windows Server and Linux virtual machines in a local datacenter or in the Azure cloud. Virtual Machine Manager also allows cross-platform hypervisor management so IT can manage Hyper-V environments along with VMware infrastructure.

Microsoft System Center can help organizations simplify and automate IT compliance and risk management processes. System Center Configuration Manager lets you manage the configuration and compliance of servers, laptops, desktops, mobile devices and users. Once a baseline is established it’s evaluated on a regular basis. A baseline can included WMI, registry, scripts, and mobile device settings. If a non-compliant settings is found, Configuration Manager will let you remediated it automatically. Software Updates and System Center Endpoint Protection compliance is integrated directly into the console for a unified experience. With Intune, Microsoft is helping to extending security and compliance beyond the traditional corporate owner devices and into virtually any device.

Organizations that deploy the entire System Center suite achieve increased ROI due to a myriad of reasons. First, the licensing model is such that a single management license will allow you to use all eight products of the stack on a given server; the more you add the more you save! The integration capabilities between the System Center products and other Microsoft and non-Microsoft products offers businesses the ability to measure, automate and streamline their datacenter operations and management. Finally, the self-service capabilities seen throughout the stack offer increased user experience allowing them to easily consume IT resources without calling the help desk or working around IT.