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A Fully Integrated & Unified Communication Experience

Microsoft Lync

Microsoft Lync, now Skype for Business, is an enterprise-ready Unified Communications platform. Lync connects people everywhere on various operating systems and mobile devices. By delivering enterprise class voice features, Lync is now a compelling option for your telephony platform. With Lync, users can keep track of their contacts’ availability and presence; send an IM; start or join an audio, video, or web conference or sharing session; or make a phone call—all through a consistent, familiar interface, built to fully integrate with Microsoft Office and Exchange. Microsoft Lync is also available in the cloud through Office 365.

Unified Contact Store
With Exchange Server all users’ contacts can be merged into their Exchange mailbox. Contacts can now be managed from Lync, Outlook and Outlook Web App. This enables email, instant messaging, conferencing and mobile phones a single consolidated contact store.

Lync Across Devices
Lync users have the ability to switch among devices as they choose. Users also have the capability to communicate with others on Skype and with networks using the XMPP protocol including Google Talk. Lync makes communicating easier and more engaging by delivering a consistent experience across computers, browsers, telephones and mobile phones.

Conferencing Enhancements
Lync provides PowerPoint capabilities across an array of mobile devices including Android, iPhone and Windows Phones. Users can join a Lync conference from their iPad with full voice, video and content abilities. All shared documents are archived and easily accessible. Video and audio can be split and your phone can function as your audio device. The Lync Web App allows users without a Lync client to join conferences and get the full experience including HD video, audio, instant messaging, desktop, application and presentation sharing.

Persistent Chat
Lync allows user to keep conversations going even after leaving the chat. The chat history is maintained and you can configure an alert to view each time someone writes new content in a room, if specific keywords are used or your name is mentioned.

Tabbed Conversations
Microsoft Lync gives users the ability to view all conversations in a single window with the option to dock or undock these conversations. This proves to be handy during meetings if there is content that needs to be maximized.

Managing Your Skype for Business & Lync Environment
Don’t need or can’t justify the expense of a full-time employee to staff an Lync Engineer position? Let SWC’s specialized Microsoft Lync managed services provide you with the 24×7 monitoring, manage and support you need. It’s the perfect complement to your internal IT team.

If you’re looking to build out a fully integrated, unified communication experience, discover how Microsoft Lync provides one seamless, simple interface that allows your organization to connect and collaborate better than ever. Let’s talk Lync. Contact SWC today for a free Microsoft Lync demonstration or register for our next Chicago area Unified Communications event.

“Where I think SWC really set themselves apart and delivered for us was understanding our business needs. The technology SWC deployed has helped us to improve communications with our network of providers and has allowed us to expand and scale our business.”

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What To Expect

Very likely, YES! We have connected many modern and legacy systems through the use of SIP trunking, PRI or T1 connections, or even analog connectivity. However, the experience and functionally may vary, so please reach out to us if you’d like help understanding the capabilities of connecting your existing systems to Skype for Business.

Cloud, on-premises, or hybrid—we have extensive expertise in deploying all three. We work with you to understand your business needs in determining the right environment for your organization.

Depending on the type of agreement with Microsoft, you may already own the licenses to deploy all or portions of the Unified Communications solution. SWC can help assess your current licensing model and develop the best approach to leverage the investment in the Microsoft stack of solutions.

Microsoft takes a best-of-breed approach when it comes to physical devices. Some users may prefer a traditional desk phone, others may prefer a Bluetooth or USB headset, while others may want specialized or multiple options. Today’s multi-generational workforce needs these options to unify their different ways of communicating. Careful planning and communication is critical. SWC can help you navigate the options and ensure your users get the devices that will allow them to be the most productive.

In many cases yes, with third-party software made for this scenario. Going forward, by purchasing Skype for Business, you also own a powerful room-based video conferencing solution. There are many ways to approach this integration and many hardware solutions for video conferencing using Skype for Business.

Very likely, YES. Bringing this functionality in-house may not only give you a large return on your investment, but it gives you more control and branding over the meeting invitations. If you’re considering this as an option, please reach out to discuss this with an SWC representative.