Ben Brock

Senior Director of Client Experience

Ben Brock is Senior Director of SWC overseeing the Project Management and User Advocate groups. Ben is responsible for envisioning and developing SWC’s Customer Experience practice area – a new team of Project Managers, User Advocates, Business Analysts, Quality Assurance Analysts, and User Enablement & Adoption consultants devoted to ensuring customer satisfaction throughout the entire lifecycle of a project. He works directly with client stakeholders to strategically identify business objectives and map solutions that align the right people, processes, and technology to achieve well-defined goals.